Job summary
South Tyneside and Sunderland
NHS Foundation Trust (STSFT) are recruiting a Health Literacy Co-ordinator.
This exciting new post will
become part of an established team and will support the work of the Trusts
Health and Wellbeing strategy.
STSFT are committed to
tackling health inequalities. We see health literacy as an area where we can
make real progress. We want to make sure the information we send to patients is
clear and accessible for everyone.
This means making sure
leaflets and letters are simple and accurate. This will help patients to make
the best use of this information. For example, this might be about the details
of an appointment or a medical condition.
This job would suit someone
interested in proof reading, copy writing, copy editing, communications, health
information, patient information, health literacy or public health.
Main duties of the job
The main aim of this role is to support
the Health Literacy Officer in embedding health literacy best practice in the
Trust. The post holder will be integral to work assessing and amending our
current patient information to make it easier to understand and more
accessible. They will require skills in writing, copyediting and proofreading.
They will provide significant administrative support in planning, implementing
and delivering this work.
The post holder will be the first point
of contact for the Health Literacy team, fielding queries by phone, email and
in person from a range of stakeholders. They will co-ordinate internal and
external engagement events to make sure the voices of communities and clinical
teams are heard.
The post holder will also be involved in
developing support to empower Trust staff to produce clearer and more accessible
information. The post holder will be involved in developing support materials,
an intranet page and arranging awareness training for staff.
We are looking for someone who
could help to involve local groups and individuals in this work. The role would
suit someone who has a genuine desire to reduce health inequalities.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
The post holder will act as first point of contact for the Health Literacy project team
as well as the wider Prevention team and as such, must display a considerable
degree of initiative and exercise their own judgement whilst maintaining a calm,
friendly and efficient manner when dealing with internal and external stakeholders.
To provide administrative support to the Health Literacy Project Officer, Consultant
in Public Health (CPH), Prevention project Lead(s) to support the delivery of the
health and wellbeing strategy.
Support the Health Literacy Project Officer with embedding the Health Literacy
guidelines and standard process in new and existing materials across the trust and
wider system.
Maintenance of the Health Literacy database.
Support with the organisation and co-ordination of events such as events and
training.
Engage with local communities and a range of professionals in relation to health
literacy.
Arranging and co-ordinating meetings to support the Health Literacy project and the
wider Prevention team. This will include preparing paperwork, agendas, taking
notes as and when required.
General administration duties for the Health Literacy project and wider Prevention
team.
Comply with the Trusts vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Job description
Job responsibilities
The post holder will act as first point of contact for the Health Literacy project team
as well as the wider Prevention team and as such, must display a considerable
degree of initiative and exercise their own judgement whilst maintaining a calm,
friendly and efficient manner when dealing with internal and external stakeholders.
To provide administrative support to the Health Literacy Project Officer, Consultant
in Public Health (CPH), Prevention project Lead(s) to support the delivery of the
health and wellbeing strategy.
Support the Health Literacy Project Officer with embedding the Health Literacy
guidelines and standard process in new and existing materials across the trust and
wider system.
Maintenance of the Health Literacy database.
Support with the organisation and co-ordination of events such as events and
training.
Engage with local communities and a range of professionals in relation to health
literacy.
Arranging and co-ordinating meetings to support the Health Literacy project and the
wider Prevention team. This will include preparing paperwork, agendas, taking
notes as and when required.
General administration duties for the Health Literacy project and wider Prevention
team.
Comply with the Trusts vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Experience
Essential
- Administrative experience within an office environment.
- Ability to work accurately under pressure and to tight deadlines.
- Experience of working in a role where confidentiality is key.
- Ability to work on own initiative.
Desirable
- Experience of working within a team/department.
- Experience of producing patient information leaflets/materials.
- Record and transcribe meeting minutes.
- Experience of web/digital content creation.
- Experience of working with diverse staff and communities.
Skills and Knowledge
Essential
- High level of keyboard skills with attention to accuracy.
- Up to date knowledge of Microsoft office packages, including Word, Excel and Outlook.
- Excellent organisational skills and ability to multitask.
- Able to work under pressure with interruptions, prioritising and managing own deadlines.
- Able to communicate messages and instructions accurately to internal and external colleagues both verbally and in writing.
Desirable
- Committed to promotion of equality diversity and inclusion.
- Awareness of the role of prevention in healthcare and the impact of health inequalities.
Physical Skills
Essential
- Ability to travel to other trust sites to support service needs if required.
- Flexible to meet the needs of the service.
Qualifications
Essential
- GSCE in Maths and English (level 4 or above) or equivalent qualification.
- Level 4 Diploma qualification or equivalent OR equivalent demonstrable skills and experience in a senior administrative role.
Desirable
- Experience of NHS settings.
- Health Promotion or communication qualification/training or experience.
Person Specification
Experience
Essential
- Administrative experience within an office environment.
- Ability to work accurately under pressure and to tight deadlines.
- Experience of working in a role where confidentiality is key.
- Ability to work on own initiative.
Desirable
- Experience of working within a team/department.
- Experience of producing patient information leaflets/materials.
- Record and transcribe meeting minutes.
- Experience of web/digital content creation.
- Experience of working with diverse staff and communities.
Skills and Knowledge
Essential
- High level of keyboard skills with attention to accuracy.
- Up to date knowledge of Microsoft office packages, including Word, Excel and Outlook.
- Excellent organisational skills and ability to multitask.
- Able to work under pressure with interruptions, prioritising and managing own deadlines.
- Able to communicate messages and instructions accurately to internal and external colleagues both verbally and in writing.
Desirable
- Committed to promotion of equality diversity and inclusion.
- Awareness of the role of prevention in healthcare and the impact of health inequalities.
Physical Skills
Essential
- Ability to travel to other trust sites to support service needs if required.
- Flexible to meet the needs of the service.
Qualifications
Essential
- GSCE in Maths and English (level 4 or above) or equivalent qualification.
- Level 4 Diploma qualification or equivalent OR equivalent demonstrable skills and experience in a senior administrative role.
Desirable
- Experience of NHS settings.
- Health Promotion or communication qualification/training or experience.
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