Hospice Receptionist

Job summary

We are seeking to recruit an experienced receptionist to provide a comprehensive reception and administration service to patients, visitors and staff at St Benedicts Hospice and Centre for Specialist Care.

Applicants should be educated to a good standard of general education including GCSE English and Maths. Applicants should have Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.

Applicants should have knowledge of Microsoft Office packages and EMIS system and/or Hospital Information System (Meditech). An understanding of palliative care and medical terminology is desirable.

It is essential you have good written and verbal communication skills, expert organisational and time management skills and have the ability to work unsupervised and under pressure to meet deadlines. You will be expected to adhere to confidentiality and data protection guidelines.

1 x post (equates to 24 hours per week)

Three week shift pattern is 5 weekday early shifts (8am 2pm), 7 days off, one weekend (10 4) and 5 weekday late shifts (2pm 8pm). Expected to cover additional hours for holiday / sickness.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Main duties of the job

The Hospice Reception main duties include:

• To meet and greet patients and visitors.
• Provide a switchboard service to all incoming telephone calls.
• Respond to patient enquiries and provide general non-clinical advice to patients and visitors.
• Book a range of appointments for patients.
• Contact patients prior to appointment to confirm attendance.
• Greet patients and book them onto computer system on arrival.
• Notify patients when clinics are running late.
• Answer telephones and deal with all enquiries as they arrive.
• Arrange appointments and when necessary cancel appointments.
• Make ambulance appointment bookings/ patient transport.
• Opening & sorting post.
• To liaise with funeral directors and process documentation as necessary.
• Input patient data on patient information system(s).
• Communicating with health professionals, relatives and carers regarding transfer/discharge of patients to other wards, hospital or home.
• Photocopying and making up information packs.
• To provide reception cover and cover duties of other admin staff as required.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

St. Benedicts Hospice

St. Benedicts Way

Ryhope

Sunderland

SR20NY

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

St. Benedicts Hospice

St. Benedicts Way

Ryhope

Sunderland

SR20NY

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

---