Single Point of Contact Administrator

South Tyneside and Sunderland NHS Foundation Trust

Information:

This job is now closed

Job summary

We have an exciting opportunity available in our Admin Team currently working with Sunderland District Nursing Teams across the borough.

1 full time post available (37.5hours)

Main base will be Washington Primary Care Centre although there will be the expectation to travel to other bases to cover shortfalls across the service which can be on long or short term basis.

Other bases are:

Riverview Health Centre

Grindon Primary Care Centre

Houghton Primary Care Centre

Bunny Hill Primary Care Centre

The role is to work along side the district nursing team to take telephone calls and referrals via EMIS to ensure patients are receiving visits from the team in a timely manner following referral from various sources, such as the GP. Please read the job description carefully, please do not hesitate to contact me should you have any questions about this post and job description.

Main duties of the job

Answering the Telephone to patients/relatives/carers.

Logging referrals via EMIS.

Ordering via stock and Non-Stock.

Scanning of Patient records.

Please refer to the Job Description for full list of duties.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

15 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-CMAC-1024-20

Job locations

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE387QZ


Riverview Health Centre

Borough Road

Sunderland

SR12HJ


Grindon Lane Primary Care Centre

Grindon Lane

Sunderland

SR3 4EN


Bunny Hill Primary Care Centre

Hylton Lane

Sunderland

SR5 4BW


Houghton Primary Care Centre

Brinkburn Crescent

Houghton Le Spring

DH4 5HB


Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR MAIN DUTIES OF THE ROLE.

To provide a comprehensive and efficient secretarial and administrative service and support with Single Point of Access with the Sunderland Integrated Teams.

Ensure accurate and timely updating and inputting of patient details, appointments and information into clinical record (EMIS).

Support the team through effective performance reporting and data management.

Responsible for collating data and producing relevant reports and graphs.

Provide analytical data to support research projects, audits and contract information.

To provide a range of administration and clerical support including those resulting from telephone calls.

Responsible for processing supplies orders and keeping an accurate record of expenditure.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR MAIN DUTIES OF THE ROLE.

To provide a comprehensive and efficient secretarial and administrative service and support with Single Point of Access with the Sunderland Integrated Teams.

Ensure accurate and timely updating and inputting of patient details, appointments and information into clinical record (EMIS).

Support the team through effective performance reporting and data management.

Responsible for collating data and producing relevant reports and graphs.

Provide analytical data to support research projects, audits and contract information.

To provide a range of administration and clerical support including those resulting from telephone calls.

Responsible for processing supplies orders and keeping an accurate record of expenditure.

Person Specification

Qualifications

Essential

  • Good standard of general education.
  • GCSE or equivalent in maths and English.
  • NVQ3 in Business Administration or equivalent experience.
  • RSA3 typing/WP or equivalent experience.

Experience

Essential

  • At least 2 years experience working in a clerical post.
  • Experience of a full range of secretarial procedures including diary management and arranging meetings.
  • Experience of minute taking.
  • Experience of handling confidential information.
  • Knowledge of local health services.
  • Ability to problem solve.
  • Ability to prioritise workload.

Desirable

  • Experience of working in NHS or healthcare environment.

Skills and Knowledge

Essential

  • Extensive knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, Power Point, Internet Explorer.
  • Knowledge of medical terms.
  • Excellent communication and interpersonal skills.
  • Effective organisational skills such as planning organising and prioritising.
  • Ability to maintain confidentiality.
  • Ability to work well within a team.

Desirable

  • Experience of using EMIS system.

Disposition

Essential

  • Works well as part of the team and can demonstrate effective time management skills.
  • Work well in a busy environment.
  • Flexible to the needs of the service.
Person Specification

Qualifications

Essential

  • Good standard of general education.
  • GCSE or equivalent in maths and English.
  • NVQ3 in Business Administration or equivalent experience.
  • RSA3 typing/WP or equivalent experience.

Experience

Essential

  • At least 2 years experience working in a clerical post.
  • Experience of a full range of secretarial procedures including diary management and arranging meetings.
  • Experience of minute taking.
  • Experience of handling confidential information.
  • Knowledge of local health services.
  • Ability to problem solve.
  • Ability to prioritise workload.

Desirable

  • Experience of working in NHS or healthcare environment.

Skills and Knowledge

Essential

  • Extensive knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, Power Point, Internet Explorer.
  • Knowledge of medical terms.
  • Excellent communication and interpersonal skills.
  • Effective organisational skills such as planning organising and prioritising.
  • Ability to maintain confidentiality.
  • Ability to work well within a team.

Desirable

  • Experience of using EMIS system.

Disposition

Essential

  • Works well as part of the team and can demonstrate effective time management skills.
  • Work well in a busy environment.
  • Flexible to the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE387QZ


Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE387QZ


Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Deputy Administration Manager

Kimberley Ormston

kimberley.ormston@nhs.net

07471337203

Date posted

15 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-CMAC-1024-20

Job locations

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE387QZ


Riverview Health Centre

Borough Road

Sunderland

SR12HJ


Grindon Lane Primary Care Centre

Grindon Lane

Sunderland

SR3 4EN


Bunny Hill Primary Care Centre

Hylton Lane

Sunderland

SR5 4BW


Houghton Primary Care Centre

Brinkburn Crescent

Houghton Le Spring

DH4 5HB


Supporting documents

Privacy notice

South Tyneside and Sunderland NHS Foundation Trust's privacy notice (opens in a new tab)