Job summary
Are you looking for a new challenge?
The newly developed Care Co-Ordination hub are
looking to recruit multiple Clinical Administrator/Call Handlers to be based at
Clarendon, Windmill Way, NE31 1AT. The successful candidates will be expected
to rotate across the below shift patterns.
08.00am-4.00pm
12.00pm-8.00pm
8.00pm-8.00am
Please note as this service is newly developed
shift patterns are actively being reviewed, therefore there may be changes to
shift pattern times in the future.
Posts available:
x2 Posts 37.5
hours
x1 30 hour post
x1 22.5 hour post
x1 19 hour post
The Care Co-Ordination hub is an admission
prevention service, as a Clinical Administrator/Call Handler you will be the
first point of contact for patients, carers and referrers calling the hub.
Key Tasks:
You will take
appropriate details to allow the patient to be triaged accordingly,
Ordering of
stock,
Processing of
managed referrals including the scheduling of appointments and visits.
Main duties of the job
As a Call Handler you will be the
first point of contact for patients, their relatives and healthcare
professionals managing urgent and non-urgent cases when they call to make
referrals, ask for medical advice and enquire about appointments.
Using EMIS Web, you will be tasked with
gathering information on the patients condition and ensuring they are directed
to the most appropriate healthcare professional or service, in some cases
advising on how to manage their symptoms at home using Clinical Standard
Operating Procedures (SOP).
Work as part of
an Integrated Community Team, and you will work with non-clinical and clinical
colleagues, including healthcare professionals such as nurses and
physiotherapists.
In
this role you will use advanced listening and probing skills, to ensure that
every patient is provided with clear advice and signposted correctly.
Ability
to deal with anxious or upset patients and or relatives who are experiencing
traumatic events.
Ensure
accurate and timely updating and inputting of patient details, appointments and
information into clinical records (EMIS).
Support
the team through effective performance reporting and data management.
Responsible
for collating data and producing relevant reports.
To
provide a range of administration and clerical support including those
resulting from telephone calls.
Responsible
for processing supplies orders
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,
and it poses a risk to the integrity of your individual recruitment process, we
may withdraw your application at any stage of the process.
Job description
Job responsibilities
As a Call Handler you will be the first point of
contact for patients, their relatives and healthcare professionals managing
urgent and non-urgent cases when they call to make referrals, ask for medical
advice and enquire about appointments.
Using EMIS Web, you will be tasked with gathering
information on the patients condition and ensuring they are directed to the
most appropriate healthcare professional or service, in some cases advising on
how to manage their symptoms at home using Clinical Standard Operating
Procedures (SOP).
Work as part of an Integrated Community Team, and
you will work with non-clinical and clinical colleagues, including healthcare
professionals such as nurses and physiotherapists.
In this role you will use advanced listening and
probing skills, to ensure that every patient is provided with clear advice and
signposted correctly.
Ability to deal with anxious or upset patients and
or relatives who are experiencing traumatic events.
Ensure accurate and timely updating and inputting of
patient details, appointments and information into clinical records (EMIS).
Support the team through effective performance reporting and data management.
Responsible for collating
data and producing relevant reports.
To provide a range of administration and clerical support including those resulting from telephone calls.
Responsible
for processing supplies orders.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
Job description
Job responsibilities
As a Call Handler you will be the first point of
contact for patients, their relatives and healthcare professionals managing
urgent and non-urgent cases when they call to make referrals, ask for medical
advice and enquire about appointments.
Using EMIS Web, you will be tasked with gathering
information on the patients condition and ensuring they are directed to the
most appropriate healthcare professional or service, in some cases advising on
how to manage their symptoms at home using Clinical Standard Operating
Procedures (SOP).
Work as part of an Integrated Community Team, and
you will work with non-clinical and clinical colleagues, including healthcare
professionals such as nurses and physiotherapists.
In this role you will use advanced listening and
probing skills, to ensure that every patient is provided with clear advice and
signposted correctly.
Ability to deal with anxious or upset patients and
or relatives who are experiencing traumatic events.
Ensure accurate and timely updating and inputting of
patient details, appointments and information into clinical records (EMIS).
Support the team through effective performance reporting and data management.
Responsible for collating
data and producing relevant reports.
To provide a range of administration and clerical support including those resulting from telephone calls.
Responsible
for processing supplies orders.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
Person Specification
Experience
Essential
- At least 2 years experience working in a clerical post.
- Experience of a full range of secretarial procedures including diary management and arranging meetings.
- Experience of minute taking.
- Experience of handling confidential information.
- Ability to problem solve.
- Ability to prioritise workload.
Desirable
- Experience of working in NHS or a healthcare environment
- Knowledge of local health services.
Skills and Knowledge
Essential
- Knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, Power Point
- Excellent communication and interpersonal skills
- Effective organisational skills such as planning organising and prioritising
Desirable
- Experience of using EMIS system
- Knowledge of medical terms
Physical skills
Essential
- Developed keyboard skills
Qualifications
Essential
- Minimum 2 years office experience.
- Efficient Typing Skills.
- Good standard of general education.
Desirable
- GCSE Maths and English C or above, or equivalent.
- Level 3 qualification in administration or other relevant subject or equivalent vocational experience.
Person Specification
Experience
Essential
- At least 2 years experience working in a clerical post.
- Experience of a full range of secretarial procedures including diary management and arranging meetings.
- Experience of minute taking.
- Experience of handling confidential information.
- Ability to problem solve.
- Ability to prioritise workload.
Desirable
- Experience of working in NHS or a healthcare environment
- Knowledge of local health services.
Skills and Knowledge
Essential
- Knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, Power Point
- Excellent communication and interpersonal skills
- Effective organisational skills such as planning organising and prioritising
Desirable
- Experience of using EMIS system
- Knowledge of medical terms
Physical skills
Essential
- Developed keyboard skills
Qualifications
Essential
- Minimum 2 years office experience.
- Efficient Typing Skills.
- Good standard of general education.
Desirable
- GCSE Maths and English C or above, or equivalent.
- Level 3 qualification in administration or other relevant subject or equivalent vocational experience.
.png){kind=logo}
