Single Point of Contact Administrator

Job summary

Are you empathetic, organised and have a passion for helping people?

The Community Integrated team are looking to recruit an experienced Administrator to join the Single point of Contact Team. The post holder will be the first point of contact, engaging with wide range of referrers, including health and social care professionals, patients and members of the public taking referrals via the telephone. They will work alongside the Clinical Team in ensuring patients receive a fast, first class service.

The post holder will be an excellent communicator both written and verbal, hardworking and have flexible approach to work. The post holder will have flexible approach to work as there will be an expectation to cross cover across alternative SPOC sites where there is shortfalls.

Working Base: Various location, Grindon Lane Primary Care Centre/ Riverview Primary Care Centre/ Bunnyhill Primary Care Centre/ Houghton Primary Care Centre/Coalfields

Working Hours: 37.5 hours - 08.30-5.00pm Monday-Friday and X2 22.5 hours- Monday-Wednesday or Wednesday-Friday 08.30-5.00pm

Main duties of the job

To provide a comprehensive and efficient secretarial and administrative service and support with Single Point of Access with the Sunderland Integrated Teams

Ensure accurate and timely updating and inputting of patient details, appointments and information into clinical record (EMIS).

Support the team through effective performance reporting and data management.

Responsible for collating data and producing relevant reports and graphs.

Provide analytical data to support research projects, audits and contract information

To provide a range of administration and clerical support including those resulting from telephone calls

Responsible for processing supplies orders and keeping an accurate record of expenditure

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Grindon Lane Primary Care Centre

Grindon Lane

Sunderland

Tyne and Wear

SR3 4EN

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Grindon Lane Primary Care Centre

Grindon Lane

Sunderland

Tyne and Wear

SR3 4EN

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

---