South Tyneside and Sunderland NHS Foundation Trust

Hospice Receptionist

The closing date is 12 June 2025

Job summary

We are seeking to recruit an experienced receptionist to provide a comprehensive reception and administration service to patients, visitors and staff at St Benedicts Hospice and Centre for Specialist Care.

The post holder will provide a welcoming first point of contact for all patients and visitors to St Benedicts Hospice and Centre for Specialist Palliative Care and will greet visitors in a professional and courteous manner.

The post holder will:

Input internal and external referrals and information onto patient information system(s). Provide clerical support including collection and distribution of incoming and outgoing mail, general typing, filing, photocopying, ordering patient menus.
To complete patient admission checklist upon arrival to the ward, ensuring patient file is created and updated and patient wristband is issued.
Ordering of ambulances, patient transport, hospice transport/taxi as required updating system accordingly.
Updating team office communication boards.
To complete patient property form and arrange collection of patient property with the necessary relative.
Liaising with various other departments and agencies eg. Estates department, supplies department, the medical examiners office and funeral directors.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

This is an exciting opportunity to join the admin team at St Benedicts Hospice and Centre for Specialist Palliative care.

Applicants should be educated to a good standard of general education including GCSE English and Maths. Applicants should have Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.

Applicants should have knowledge of Microsoft Office packages and EMIS system and/or Hospital Information System (Meditech). An understanding of palliative care and medical terminology is desirable.

It is essential you have good written and verbal communication skills, good organisational and time management skills and have the ability to work unsupervised and under pressure to meet deadlines. You will be expected to adhere to confidentiality and data protection guidelines.

Work Pattern (8 hours per week)

Saturday 4 pm 8 pm (4 hours)

Sunday 4 pm 8 pm (4 hours)

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Pro Rata (8 hours per week)

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-CMAC-0525-55

Job locations

St. Benedicts Hospice

St. Benedicts Way

Ryhope

Sunderland

SR20NY

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide a comprehensive and effective reception and administration service to patients, visitors and staff at St Benedicts Hospice and Centre for Specialist Palliative Care. The principle of high-quality customer care is at the heart of this role.

The post holder will provide a welcoming first point of contact for all patients and visitors to St Benedicts Hospice and Centre for Specialist Palliative Care.

The post holder will be a central point of contact for all referrals into St Benedicts Hospice and Centre for Specialist Palliative Care.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

The post holder will provide a welcoming first point of contact for all patients and visitors to St Benedicts Hospice and Centre for Specialist Palliative Care.

The post holder will be a central point of contact for all referrals into St Benedicts Hospice and Centre for Specialist Palliative Care.

Person Specification

Skills / Attributes / Knowledge

Essential

Knowledge of Microsoft Office Packages.
Knowledge of EMIS system and/or Hospital Information System (Meditech).
Good written and verbal communication skills.
Excellent telephone manner.

Desirable

Willing to undertaken necessary additional training.

Physical Requirements

Essential

To work under pressure to tight deadlines.
To work independently or as part of a team.
To use initiative to problem solve.

Experience

Essential

Previous experience working as a receptionist or working in a healthcare setting.

Desirable

Understanding of palliative care / medical terminology.

Qualifications

Essential

Good standard of general education including GCSE in English.
Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.

Person Specification

Skills / Attributes / Knowledge

Essential

Knowledge of Microsoft Office Packages.
Knowledge of EMIS system and/or Hospital Information System (Meditech).
Good written and verbal communication skills.
Excellent telephone manner.

Desirable

Willing to undertaken necessary additional training.

Physical Requirements

Essential

To work under pressure to tight deadlines.
To work independently or as part of a team.
To use initiative to problem solve.

Experience

Essential

Previous experience working as a receptionist or working in a healthcare setting.

Desirable

Understanding of palliative care / medical terminology.

Qualifications

Essential

Good standard of general education including GCSE in English.
Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.