Dental Receptionist

South Tyneside and Sunderland NHS Foundation Trust

This job is now closed

Job summary

We are looking to recruit part-time Admin Support/Receptionists (1 x 30 hours per week and 1 x 15 hours per week) on a permanent basis to support our Community Dental team based at various location across Sunderland, South Tyneside and Gateshead.

You will be one of a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The Service is fast-paced and you would be expected to carry out a variety of administrative tasks.

You must be able to demonstrate you have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time-management are also essential.

You should have excellent keyboard skills and a working knowledge of software packages.

You may be required to cover other reception areas when required.

Main duties of the job

To meet and greet dental patients and carers attending the Dental service.

To manage and deal with all direct and indirect patient / carer enquiries, pertaining to dental appointments.

Responsible for making dental appointments on the R4 computer system and demonstrate the ability to handle sensitive and confidential patient information.

Provide a wide range of administration and clerical functions to support the provision of an efficient and effective dental service.

To be responsible for the effective running of the Reception within the dental clinic.

To support the clinical team with administrative tasks.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

17 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro-rata for part-time

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9155-CMAC-0424-37

Job locations

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE340PL

Houghton Medical Group

Church Street

Houghton Le Spring

Tyne And Wear

DH44DN

Job description

Job responsibilities

To meet and greet dental patients and carers attending the Dental service.

To manage and deal with all direct and indirect patient / carer enquiries, pertaining to dental appointments.

Responsible for making dental appointments on the R4 computer system and demonstrate the ability to handle sensitive and confidential patient information.

Provide a wide range of administration and clerical functions to support the provision of an efficient and effective dental service.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job description

Job responsibilities

To meet and greet dental patients and carers attending the Dental service.

To manage and deal with all direct and indirect patient / carer enquiries, pertaining to dental appointments.

Responsible for making dental appointments on the R4 computer system and demonstrate the ability to handle sensitive and confidential patient information.

Provide a wide range of administration and clerical functions to support the provision of an efficient and effective dental service.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Other

Desirable

Please provide a telephone number (in case we need to contact you quickly about your Application), or write 'no Number' if you do not have one.

Physical skills

Essential

Able to meet the travel requirements to fulfil the role.

Experience

Essential

Previous Reception experience in dealing with patients/customers face-to-face.

Qualifications

Essential

NVQ 2 (or equivalent) in Business Administration or customer care or relevant experience.

Skills and knowledge

Essential

A good working knowledge of Microsoft products.
Evidence of good communication and interpersonal skills both written and verbal.
Ability to prioritise and organise workload.
Ability to work autonomously and also as part of a team, developing good working relationships with colleagues.
Flexible approach to day-to-day working.
Reliable and punctual.

Desirable

Knowledge of Kodak R4 computer system.

Person Specification

Other

Desirable

Please provide a telephone number (in case we need to contact you quickly about your Application), or write 'no Number' if you do not have one.

Physical skills

Essential

Able to meet the travel requirements to fulfil the role.

Experience

Essential

Previous Reception experience in dealing with patients/customers face-to-face.

Qualifications

Essential

NVQ 2 (or equivalent) in Business Administration or customer care or relevant experience.

Skills and knowledge

Essential

A good working knowledge of Microsoft products.
Evidence of good communication and interpersonal skills both written and verbal.
Ability to prioritise and organise workload.
Ability to work autonomously and also as part of a team, developing good working relationships with colleagues.
Flexible approach to day-to-day working.
Reliable and punctual.

Desirable

Knowledge of Kodak R4 computer system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.