Job summary
We are looking to recruit a part-time (22.5
hours) Band 3 Administration Assistant to work with the Community Continence
team based at Clarendon, Hebburn.
The post holder will be one of a team of
administrative support staff who provide essential administrative functions,
whilst interfacing with clinical and administrative staff. The service is fast paced and you would be expected to
carry out a variety of administrative tasks.
Candidates must be able
to demonstrate they have the ability to communicate effectively with people at
all levels by telephone and in person. Excellent organisational skills,
flexibility and time management are also essential.
You should have
excellent keyboard skills and a working knowledge of software packages.
Main duties of the job
To
provide an administrative service to the planned care team, supporting the
provision of an efficient and effective service to patients, service users and
staff within the Department
Ensure accurate and timely updating and inputting of
patient details, appointments and information into clinical record (EMIS).
To provide a range of administration and clerical support including those resulting from telephone calls
Responsible
for processing supplies orders and keeping an accurate record of expenditure
Communicate
with all appropriate staff groups and agencies as part of the service
requirements in an effective and professional manner.
To
effectively deal with telephone enquiries relaying information to team.
Provide
clinical information to support ongoing service development.
To
be a key member of the multi professional team
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
To
provide an administrative service to the planned care team, supporting the
provision of an efficient and effective service to patients, service users and
staff within the Department
Ensure accurate and timely updating and inputting of
patient details, appointments and information into clinical record (EMIS).
To provide a range of administration and clerical support including those resulting from telephone calls
Responsible
for processing supplies orders and keeping an accurate record of expenditure
Communicate
with all appropriate staff groups and agencies as part of the service
requirements in an effective and professional manner.
To
effectively deal with telephone enquiries relaying information to team.
Provide
clinical information to support ongoing service development.
To
be a key member of the multi professional team
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Job description
Job responsibilities
To
provide an administrative service to the planned care team, supporting the
provision of an efficient and effective service to patients, service users and
staff within the Department
Ensure accurate and timely updating and inputting of
patient details, appointments and information into clinical record (EMIS).
To provide a range of administration and clerical support including those resulting from telephone calls
Responsible
for processing supplies orders and keeping an accurate record of expenditure
Communicate
with all appropriate staff groups and agencies as part of the service
requirements in an effective and professional manner.
To
effectively deal with telephone enquiries relaying information to team.
Provide
clinical information to support ongoing service development.
To
be a key member of the multi professional team
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent experience
- GCSE Maths and English (Grade C or above) or equivalent
- Minimum OCR level 3 Word Processing (or equivalent experience)
Skills
Essential
- Proven effective time management
- Proven interpersonal/communication skills
- Effective verbal and written communication skills
- Data input skills
- Effective organisational skills
Physical skills
Essential
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
Experience
Essential
- Excellent written communication skills (including spelling and grammar)
- Excellent verbal communication skills
- Ability to work to deadlines and prioritise effectively
- Proven ability to introduce and implement admin systems
- Proven ability to use own initiative
- Willingness to update knowledge and skills as part of continuous personal development plan
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Ability to work flexibly and to be adaptable to the changing needs of the service
Desirable
- Experience of working in an NHS or healthcare environment
- Use of EMIS
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Target and results driven
- Flexible approach to working
- Open to change and new ways of working
- Ability to work in busy office environment with multiple interruptions.
Analytical and Judgmental
Essential
- Actively monitor the waiting list highlighting any patients that may have breached their appointment date to the nursing team to ensure they are booked an appointment.
Desirable
- Knowledge of NHS Waiting Time Targets and RTT
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent experience
- GCSE Maths and English (Grade C or above) or equivalent
- Minimum OCR level 3 Word Processing (or equivalent experience)
Skills
Essential
- Proven effective time management
- Proven interpersonal/communication skills
- Effective verbal and written communication skills
- Data input skills
- Effective organisational skills
Physical skills
Essential
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
Experience
Essential
- Excellent written communication skills (including spelling and grammar)
- Excellent verbal communication skills
- Ability to work to deadlines and prioritise effectively
- Proven ability to introduce and implement admin systems
- Proven ability to use own initiative
- Willingness to update knowledge and skills as part of continuous personal development plan
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Ability to work flexibly and to be adaptable to the changing needs of the service
Desirable
- Experience of working in an NHS or healthcare environment
- Use of EMIS
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Target and results driven
- Flexible approach to working
- Open to change and new ways of working
- Ability to work in busy office environment with multiple interruptions.
Analytical and Judgmental
Essential
- Actively monitor the waiting list highlighting any patients that may have breached their appointment date to the nursing team to ensure they are booked an appointment.
Desirable
- Knowledge of NHS Waiting Time Targets and RTT
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