Job summary
An exciting opportunity has
arisen for an enthusiastic and well-motivated Band 4 Admin Team Lead to join
the newly established Care C-ordination Hub covering South Tyneside and
Sunderland Community Health Services, based at Clarendon House in Hebburn. This
service is still within its implementation stage so is a great opportunity to
contribute to new ideas and ways of working, striving forward with positive
change.
The post holder will work
alongside another Admin Team Lead within the department to ensure the safe
administrative management of all patients within our services.
The post holder will be
required to demonstrate effective and efficient use of Patient Recording
Systems and Microsoft Office Packages.
It is important the right candidate has the ability to communicate effectively with
people of all levels by telephone and in person and display the ability to
follow policies and procedures. Excellent organisational skills and time
management skills are essential.
We are looking for a
candidate with significant experience across a range of processes including
management/supervision of staff, allocation of work/resource, creation of
standard operating procedures and training plans.
The candidate appointed will
also be trained and expected to cover in the absence of colleagues.
37.5 hours per week,
primarily covering shifts Monday to Friday with the occasional weekend
working.
Main duties of the job
Day-to-day
management of Call Handler/Administration staff within allocated areas of
responsibility, this includes ensuring all staff are trained to a high level
and kept up to date with process changes.
Completion of human
resources related tasks including recruitment, staff appraisals and sickness
absence reviews.
Assist with
creation of Standard Operating Procedures for all defined tasks.
Attendance at
meetings and training appropriate to areas of responsibility and communicating
feedback from these to the wider team.
Working alongside
the other Admin Team Lead within the service to ensure work processes are
linked together so the service runs efficiently.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
- To be responsible for the administration support required for the district nursing
teams within South Tyneside and Sunderland. This will include carrying out and
coordination of all administration tasks within the admin team.
- Take responsibility for managing the Clinical Administrators/Call Handler staff,
maintaining cover, carrying out staff performance reviews, ensuring training and
development for the staff they are responsible for is up to date.
- To ensure that data records on the clinical systems (Emis) is done to a high
standard and updated in real time.
- To support the Clinical Team in MDT meetings including the updating and co-ordinating of information in timely manner, highlighting any potential delays in the
patients pathway.
- To provide administrative / call handler support to the teams over 7 days per week
between the hours of 8 am and 8 pm.
- To provide an administrative service to the teams within South Tyneside and
Sunderland supporting the delivery of an efficient and effective service to patients,
service users and colleagues.
- Ensure accurate and timely inputting and updating of patient details, appointments,
and information into clinical records.
- To provide an initial point of contact for patients, service users and colleagues
accessing the service via telephone calls.
- To work as part of an integrated team.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
- To be responsible for the administration support required for the district nursing
teams within South Tyneside and Sunderland. This will include carrying out and
coordination of all administration tasks within the admin team.
- Take responsibility for managing the Clinical Administrators/Call Handler staff,
maintaining cover, carrying out staff performance reviews, ensuring training and
development for the staff they are responsible for is up to date.
- To ensure that data records on the clinical systems (Emis) is done to a high
standard and updated in real time.
- To support the Clinical Team in MDT meetings including the updating and co-ordinating of information in timely manner, highlighting any potential delays in the
patients pathway.
- To provide administrative / call handler support to the teams over 7 days per week
between the hours of 8 am and 8 pm.
- To provide an administrative service to the teams within South Tyneside and
Sunderland supporting the delivery of an efficient and effective service to patients,
service users and colleagues.
- Ensure accurate and timely inputting and updating of patient details, appointments,
and information into clinical records.
- To provide an initial point of contact for patients, service users and colleagues
accessing the service via telephone calls.
- To work as part of an integrated team.
Person Specification
Skills and Knowledge
Essential
- Ability to organize and prioritise workload of self and team members where necessary.
- Excellent communication, interpersonal and organizational skills.
- Ability to relate to a broad spectrum of individuals and handle queries/enquiries efficiently.
- Excellent telephone manner.
- Excellent communication skills, both verbal and written.
- Excellent working knowledge of Microsoft Office.
Desirable
- Working knowledge of EMIS Web.
Qualifications
Essential
- NVQ 3 in Administration or equivalent relevant
- experience.
- GCSE Maths and English C or above, or equivalent.
Physical Skills
Essential
- Keyboard skills.
- Ability to meet the travel requirements of the role.
- Ability to work flexibly to the needs of the service.
- Flexibility to work over seven days a week to support service delivery.
Experience
Essential
- Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus, knowledge of specialist functional terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.
- Proven ability to demonstrate organizational and planning skills with regard to providing an efficient service.
- Proven ability to provide an efficient administrative service using own initiative.
- Ability to work effectively and efficiently without close supervision.
- Experience of managing and supervising staff, including the ability to support new starters develop their competencies in the Team / induction.
Desirable
- Experience of working in NHS or health care environment.
Person Specification
Skills and Knowledge
Essential
- Ability to organize and prioritise workload of self and team members where necessary.
- Excellent communication, interpersonal and organizational skills.
- Ability to relate to a broad spectrum of individuals and handle queries/enquiries efficiently.
- Excellent telephone manner.
- Excellent communication skills, both verbal and written.
- Excellent working knowledge of Microsoft Office.
Desirable
- Working knowledge of EMIS Web.
Qualifications
Essential
- NVQ 3 in Administration or equivalent relevant
- experience.
- GCSE Maths and English C or above, or equivalent.
Physical Skills
Essential
- Keyboard skills.
- Ability to meet the travel requirements of the role.
- Ability to work flexibly to the needs of the service.
- Flexibility to work over seven days a week to support service delivery.
Experience
Essential
- Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus, knowledge of specialist functional terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.
- Proven ability to demonstrate organizational and planning skills with regard to providing an efficient service.
- Proven ability to provide an efficient administrative service using own initiative.
- Ability to work effectively and efficiently without close supervision.
- Experience of managing and supervising staff, including the ability to support new starters develop their competencies in the Team / induction.
Desirable
- Experience of working in NHS or health care environment.
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