Scheduling Assistant

South Tyneside and Sunderland NHS Foundation Trust

This job is now closed

Job summary

We are looking to recruit a part time, permanent member of staff to join our dedicated administrative team.

The post holder will provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety clinical and administrative tasks.

Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills and time management are also essential. The ability to analyse data and prioritise workload is desirable.

You should have excellent keyboard skills and a working knowledge of software packages.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information.

Main duties of the job

To enter routine referral data, make and reschedule appointments using Meditech, EMIS and e-Referrals System (Choose & Book) information systems.
To make new and review outpatient appointments, and to register patient attendances in accordance with agreed procedures.
To assist the Scheduling Coordinators and Scheduling Managers in rearranging clinical sessions and rescheduling patients on Meditech, EMIS as requested. This requires making judgements involving facts or situations, some requiring analysis.
To action the cancellations and reschedule of appointments resulting from the SMS/Phone Reminder Service and the Webform.
To answer telephone calls promptly from patients and their relatives, General Practice and other clinicians, resolving routine queries and re-directing callers, as necessary.
The above tasks require sitting at a desk, using the PC/VDU and telephone for most of the day.
To provide administrative cover across the when required.
To comply with the Trusts vision, values and behavioural compact.
The post holder should be organised, empathetic, and adaptable to change.

Service Operating Hours: Monday to Friday 08:30-17.00, hours, working days open to negotiation.

Please note the post holder may be required to travel to other sites to cover shortfalls within the division should the need occur.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

07 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro-Rata (15 hours per week)

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-CMAC-0125-07

Job locations

Springwell Health Centre

Springwell Road

Sunderland

SR34HG

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.
To provide Contact Centre and Reception cover across the Outpatient Services Department.
To comply with the Trusts vision, values and behavioural compact.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.
To provide Contact Centre and Reception cover across the Outpatient Services Department.
To comply with the Trusts vision, values and behavioural compact.

Person Specification

Attitude

Essential

Flexible approach.
Self motivated.
Pleasant, helpful manner.
Well presented.
Positive attitude.
Customer focussed.

Experience

Essential

Experience of reception / telephone duties.
Working with the public in a customer focussed/service environment.
Experience of clerical / admin work using IT skills.

Desirable

Use of Meditech Version 6, Choose and Book e-Referrals, Emis.

Qualifications

Essential

GCSE Maths & English C or above, or equivalent.
Vocational experience which provides a working knowledge of:
Customer service environment.
Clerical duties.
Microsoft Office Packages e.g. Word, Outlook.

Desirable

Knowledge of Meditech.
Knowledge of e-Referral System.

Skills

Essential

Interpersonal /communication skills.
Effective written communication skills.
Data input skills.
Effective organisational skills.
Developed keyboard skills.

Personal Qualities

Essential

Able to work in busy office environment.
Ability to prioritise workload.
To work independently or as part of a team.
To use initiative to problem solve.

Person Specification

Attitude

Essential

Flexible approach.
Self motivated.
Pleasant, helpful manner.
Well presented.
Positive attitude.
Customer focussed.

Experience

Essential

Experience of reception / telephone duties.
Working with the public in a customer focussed/service environment.
Experience of clerical / admin work using IT skills.

Desirable

Use of Meditech Version 6, Choose and Book e-Referrals, Emis.

Qualifications

Essential

GCSE Maths & English C or above, or equivalent.
Vocational experience which provides a working knowledge of:
Customer service environment.
Clerical duties.
Microsoft Office Packages e.g. Word, Outlook.

Desirable

Knowledge of Meditech.
Knowledge of e-Referral System.

Skills

Essential

Interpersonal /communication skills.
Effective written communication skills.
Data input skills.
Effective organisational skills.
Developed keyboard skills.

Personal Qualities

Essential

Able to work in busy office environment.
Ability to prioritise workload.
To work independently or as part of a team.
To use initiative to problem solve.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.