University Hospitals Dorset NHS Foundation Trust

AMU Ward Clerk

The closing date is 05 December 2025

Job summary

To support with clerical and administrative duties in the day to day running of AMU, DVT and our Same Day Emergency Care Clinic.

To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diary's up to date and maintaining up to date information on Trust systems and problem solving.

INTERVIEW DATE: 17th December

Main duties of the job

Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.

Undertake clerical and administrative duties on behalf of the ward.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

153-ME05218-A

Job locations

RBH Acute Medical Unit

Castle Lane East

Bournemouth

BH7 7DW

Job description

Job responsibilities

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.

To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.

To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.

Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.

Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.

Communicate appropriately with confused and/or aggressive or wandering patients.

Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.

To report to the Senior Nurse any complaints, comment or request by patients or visitors.