Ward Clerk/Receptionist Children's Unit

Job summary

University Hospital Dorset are looking for a CAU Ward Clerk/Receptionist.

Job Overview:

To provide support to CAU and Paediatric Reception and cover for absences.

To provide an efficient ward clerk service to the Children's Unit.

To provide an efficient and effective elective/emergency admissions service for the Children's Unit.

Base Location: Poole Hospital and then Bournemouth Hospital when the service moves.

Working hours: Monday to Thursday or Tuesday to Friday either 08.00-16.00 or 09.00-17.00

Interview Date: 24th November 2025

Main duties of the job

• Receiveallpatients,familiesandvisitorstothedepartmentwithahelpfulcourteous and dignified manner at all times.
• Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors from within and outside the hospital and co-ordinate to relevant source
• ToadvisetheOutpatientDepartmentoftheneedforfollow-upappointments, following a child's discharge from the Ward, including accurate patient data.
• To receive telephone calls and take accurate messages for the ward staff.
• BeresponsibleatalltimesthattheDirectorateManagerisinformedofany problems, potential problems or complaints that may arise.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.