Job summary
The Gastro department at Poole Hospital is seeking to recruit an experienced PA.
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients.
Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
We are looking for someone who has proven computer skills, knowledge and medical terminology.
Base Location: Poole Hospital
Interview Date: TBC
Main duties of the job
- Efficiently manage the electronic appointment diaryand coordinate all scheduling for consultations.
- Provide comprehensive secretarial support, including word processing, filing, audio-typing, photocopying, and composing sensitive letters.
- Handle complex and varied queriesfrom patients, clinicians, and external parties, offering excellent customer service.
- Be akey point of contact for patients, answering inquiries in person, via email, and over the phone.
- Communicate difficult, sensitive, and confidential informationwith professionalism and tact, especially when speaking with anxious or distressed patients and their families.
- Work closely with Consultants and medical staff, ensuring they have the information and responses they need for patient care and ongoing treatment.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Job description
Job responsibilities
- Manage electronic diaries for the Consultants.
- Manage Consultant e-mails and action where appropriate.
- Relieve the Consultant of administrative tasks not pertaining to clinical work whereverpossible.
- To maintain, co-ordinate and organise appointments/meetings with staff, patients or their
- relatives and other visitors to the hospital such as company representatives.
- Deal with queries involving confidential documents regarding a wide variety of information
- without recourse to others, recognising when issues should be referred and to whom.
- Typing clinic/additional letters to GPs, patients and other Allied Health Professionals,
- Using digital dictation when appropriate.
- Look up, sort and file patients results.
- Use the hospital computer system to access patient details. CRT must be always usedwhen receiving and moving notes. This is mandatory within the Trust.
- Photocopying, faxing, scanning and general filing.
- Be responsible for out-going post, meeting afternoon deadline.
- Scan all new Choose & Book referrals.
- Action Choose & Book referrals once graded send blood forms, test requests as advised by consultant.
- Any help the staff may need with spreadsheets excel et
Job description
Job responsibilities
- Manage electronic diaries for the Consultants.
- Manage Consultant e-mails and action where appropriate.
- Relieve the Consultant of administrative tasks not pertaining to clinical work whereverpossible.
- To maintain, co-ordinate and organise appointments/meetings with staff, patients or their
- relatives and other visitors to the hospital such as company representatives.
- Deal with queries involving confidential documents regarding a wide variety of information
- without recourse to others, recognising when issues should be referred and to whom.
- Typing clinic/additional letters to GPs, patients and other Allied Health Professionals,
- Using digital dictation when appropriate.
- Look up, sort and file patients results.
- Use the hospital computer system to access patient details. CRT must be always usedwhen receiving and moving notes. This is mandatory within the Trust.
- Photocopying, faxing, scanning and general filing.
- Be responsible for out-going post, meeting afternoon deadline.
- Scan all new Choose & Book referrals.
- Action Choose & Book referrals once graded send blood forms, test requests as advised by consultant.
- Any help the staff may need with spreadsheets excel et
Person Specification
Experience
Essential
- Experience as working as a Medical Secretary
Desirable
Qualifications
Essential
- GCSE in English and Maths or equivalent
- Vocational level 3 or equivalent experience in relevant field
Desirable
- Supervisory qualification in supervision skills or equivalent
- Medical terminology
Personal Attributes
Essential
- Effective Communicator
- Team Member
- Ability to deal with sensitive issues
Technical skills
Essential
- Computer literate with word processing experience
- Proven diary management Skills
- Minute taking skills
Person Specification
Experience
Essential
- Experience as working as a Medical Secretary
Desirable
Qualifications
Essential
- GCSE in English and Maths or equivalent
- Vocational level 3 or equivalent experience in relevant field
Desirable
- Supervisory qualification in supervision skills or equivalent
- Medical terminology
Personal Attributes
Essential
- Effective Communicator
- Team Member
- Ability to deal with sensitive issues
Technical skills
Essential
- Computer literate with word processing experience
- Proven diary management Skills
- Minute taking skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
