Bank Medical Administrator

Job description

Job responsibilities

1.To support the Department in providing an efficient administrative service

2.Have daily tasks to perform and arrange work around these to meet deadlines

3.To deal with telephone enquiries in an appropriate manner

4.Maintain confidentiality at all times. Deal with confidential sensitive information about patients

5.Adhere to departmental policies and procedure

6.Undertake appropriate mandatory training as required

7.Data entry on departmental computer system

8.Type reports (if required)

9.Use hospital computer system to access patient details.

10.Be responsible for out-going post, meeting afternoon deadline and mail sorting

11. Collate clinical cases for submission to clinical trials

12. Identify / log errors / raise an incident form

13. Participate in office related audits

14. MDT involvement

15. Remove slides and blocks from archive as required.

16. Dealing with external slide requests from other hospitals

17. Participate in department meetings, discussion groups and updates

18. Participate in appraisal system

Person Specification

Qualifications

Essential

• Good General Education covering literacy and numeracy
• Keyboard skills - RSAII or equivalent touch typing / computer skills

Desirable

• Attended medical terminology course
• Experience of data entry

Knowledge

Essential

• Experience in medical environment/medical audio typing
• Computer keyboard skills including Microsoft Excel

Desirable

• Attended medical terminology course
• Computer keyboard skills including Microsoft Excel

Technical

Essential

• Ability to organise own workload and priorities
• Competent in use of multiple computer systems and national databases
• Capable of working effectively either independently, or as part of a team
• Work flexibly in response to changing circumstances.
• Recognises and reports problems as they arise
• High degree of accuracy in all work

Desirable

• oUnderstand the importance of quality at all levels of our work.

Knowledge and Ability

Essential

• Excellent communication skills to communicate clearly and effectively at all levels in a courteous, approachable and helpful manner
• Able to interact and communicate with a variety of people including work colleagues, consultants and service users
• Able to sustain concentration over long periods
• Experience of dealing with telephone enquiries
• Able to cope with high frequency of transition between sitting, standing, squatting and bending positions
• Able to lift loads of various size and shapes
• Be willing to undergo further training, according to the needs of the job and as part of personal development

Desirable

• Pleasant, patient and tolerant disposition.
• Friendly and calm personality.
• Able to recognise and report issues
• Ability to work quickly and accurately to provide an urgent patient centred service
• Use initiative when needed.
• Able to deal with problems in a calm and efficient manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Bournemouth

Castle Lane East

Bournemouth

BH7 7DW

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)