Job summary
Vacancies have arisen to join our newly created Security Team, as a Security Operative. Working within a dedicated team to provide a 24-hour Security Service at all three University Hospitals Dorset Trust sites. You will need to work across all sites as required.
- Royal Bournemouth Hospital
- Poole Hospital
- Christchurch (Macmillan Unit
Interview Date: TBC
Main duties of the job
Duties include:
- To act as part of the wider Trust teams working on the prevention and reduction of criminal acts and where necessary responding with those teams to acts of violence and aggression.
- To provide efficient and effective 24-hour 7-day week patrols of the internal and external infrastructure of the Trust sites.
- To provide help and advice to Patients, Visitors and Staff.
- To support excellent patient care
The position is full time, working as part of a rota including weekend and Bank Holidays over a 24-hour period. Flexibility is required to cover colleague shifts due to leave and sickness.
You will have excellent communication and customer care skills, as a large part of the role will bring you into daily contact with patients, visitors and staff from a wide range of differing backgrounds. A willingness to undertake training as legislation or the role requires is also essential.
Previous experience of a similar role would be an advantage.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description
Job responsibilities
- Perform regular security patrols of the Trust grounds, buildings and car parks offering help and advice as required being a visible deterrent to criminal activity and anti-social behaviour.
- Apply PMVA de-escalation techniques as required up to and including application of restrains as a last resort.
- Undertake all relevant training to meet current and future evolving legislation.
- Provide escort duties as required to patients, visitors, and staff.
- Monitor CCTV cameras, ensuring compliance with the Code of Practice and Procedures Manual.
- Assist in incident investigation as directed by the Trust Security Lead
- Monitor associated Security equipment to identify any faults or damage and carry out basic repair/maintenance where required. Reporting faults as required
- Respond to reports of persons trapped in lifts, providing reassurance and assistance as required.
- To utilise the use of two-way radios, bleep system, telephone, and intercoms as an efficient means of communication.
- Undertake any further Departmental duties to reflect an effective, evolving health care service. (This may include transfer of patients and the deceased in support of the Portering function)
Job description
Job responsibilities
- Perform regular security patrols of the Trust grounds, buildings and car parks offering help and advice as required being a visible deterrent to criminal activity and anti-social behaviour.
- Apply PMVA de-escalation techniques as required up to and including application of restrains as a last resort.
- Undertake all relevant training to meet current and future evolving legislation.
- Provide escort duties as required to patients, visitors, and staff.
- Monitor CCTV cameras, ensuring compliance with the Code of Practice and Procedures Manual.
- Assist in incident investigation as directed by the Trust Security Lead
- Monitor associated Security equipment to identify any faults or damage and carry out basic repair/maintenance where required. Reporting faults as required
- Respond to reports of persons trapped in lifts, providing reassurance and assistance as required.
- To utilise the use of two-way radios, bleep system, telephone, and intercoms as an efficient means of communication.
- Undertake any further Departmental duties to reflect an effective, evolving health care service. (This may include transfer of patients and the deceased in support of the Portering function)
Person Specification
Qualifications
Essential
- A good general standard of education with basic literacy and numeracy skills
Desirable
- GCSE English and Maths level 4 or equivalent
- Awareness of the Community Safety Accreditation Scheme
- Ability to meet SIA licence requirements
Experience
Essential
- Experience in a security role
- Experience of working within a customer service environment.
Desirable
- Knowledge of working with CCTV systems and related legislation.
Knowledge
Essential
- Working without direct supervision.
Other requirements specific to the role
Desirable
- Current Full Driving Licence
Technical Skills Competencies
Essential
- Ability to work as part of a team.
- Ability to work alone for prolonged periods.
- Ability to work under pressure.
Desirable
- Security - access control, IT
- Customer Care
- Ability to use a computer for basic tasks using standard windows operating system.
Personal Attributes
Essential
- Reliable/trustworthy
- Enthusiastic/motivated
- Professional attitude/presentable appearance
- Courteous
- Flexibility
- Confidentiality
Desirable
- Exposure to sensitive situations
- Exposure to distressing situation
Person Specification
Qualifications
Essential
- A good general standard of education with basic literacy and numeracy skills
Desirable
- GCSE English and Maths level 4 or equivalent
- Awareness of the Community Safety Accreditation Scheme
- Ability to meet SIA licence requirements
Experience
Essential
- Experience in a security role
- Experience of working within a customer service environment.
Desirable
- Knowledge of working with CCTV systems and related legislation.
Knowledge
Essential
- Working without direct supervision.
Other requirements specific to the role
Desirable
- Current Full Driving Licence
Technical Skills Competencies
Essential
- Ability to work as part of a team.
- Ability to work alone for prolonged periods.
- Ability to work under pressure.
Desirable
- Security - access control, IT
- Customer Care
- Ability to use a computer for basic tasks using standard windows operating system.
Personal Attributes
Essential
- Reliable/trustworthy
- Enthusiastic/motivated
- Professional attitude/presentable appearance
- Courteous
- Flexibility
- Confidentiality
Desirable
- Exposure to sensitive situations
- Exposure to distressing situation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
