Outpatient Team Leader

University Hospitals Dorset NHS Foundation Trust

Information:

This job is now closed

Job summary

The outpatient department is looking for a highly motivated and organised individual to join our team leaders.

As part of this role you will be working closely with clerical staff within the department and in the wider trust, clinicians, senior management and patients.

This role is challenging and fast paced. It is also a great opportunity for someone looking to make a positive impact for patients.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

153-SP03698

Job locations

University Hospitals Dorset - All Sites

Dorset

BH7 7DW


Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

Essential

  • Educated to diploma level or equivalent qualification / experience / knowledge
  • NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base

Desirable

  • ECDL or equivalent qualification

Experience

Essential

  • Experience in customer service and administration duties
  • Experience in the use of IT / computer skills

Desirable

  • Experience of working in the NHS and / or dealing with customers /range of different people

Knowledge

Essential

  • Knowledge of outpatient and waiting list targets, systems and procedures
  • Understanding of budgets

Desirable

  • Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance
  • Experience of working with patient tracking lists
Person Specification

Qualifications

Essential

  • Educated to diploma level or equivalent qualification / experience / knowledge
  • NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base

Desirable

  • ECDL or equivalent qualification

Experience

Essential

  • Experience in customer service and administration duties
  • Experience in the use of IT / computer skills

Desirable

  • Experience of working in the NHS and / or dealing with customers /range of different people

Knowledge

Essential

  • Knowledge of outpatient and waiting list targets, systems and procedures
  • Understanding of budgets

Desirable

  • Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance
  • Experience of working with patient tracking lists

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

University Hospitals Dorset - All Sites

Dorset

BH7 7DW


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

University Hospitals Dorset - All Sites

Dorset

BH7 7DW


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

For questions about the job, contact:

Asisstant Operational Manager

Karen Rogers

karen.rogers@uhd.nhs.uk

03000196204

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

153-SP03698

Job locations

University Hospitals Dorset - All Sites

Dorset

BH7 7DW


Supporting documents

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