Job summary
Are you searching for a new and exciting, fast paced role?
#TeamUHD are recruiting for a Radiology Clerical Officer to work in our busy radiology department.
You'll be booking appointments over the phone, by letter and also face to face with patients - so excellent communication skills are a must for this role. You'll cover reception and undertake other general administrative office duties as required to provide an all-round efficient administrative service.
We're looking for an enthusiastic, friendly person who is keen to learn and receptive to change, working as part of our wider radiology team.
What we can offer you in return:
- Enhanced annual leave
- Access to health and wellbeing services
- Enrolment into our generous NHS pension scheme
- NHS discounts at thousands of retailers
- Training and development opportunities
- Working with a friendly, inclusive team
Base location: Royal Bournemouth Hospital
Interview date: TBC
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
QUALIFICATIONS
Essential
- Good standard of education including Maths and English GCSE
- Computer qualification e.g. ECDL or equivalent experience
EXPERIENCE
Essential
- Reception and telephone work with direct client/patient contact
- Booking appointments / maintaining a diary system
- Problem solving
- Able to prioritise work, negotiate and make decisions
- Able to work both as part of a team and also using own initiative
Desirable
- Experience of hospital/care work
Technical Skills/ Competencies
Essential
- Keyboard/typing skills (eg. RSA II or equivalent experience)
- Ability to demonstrate proficiency in the following Windows applications - Outlook, Word and Excel.
- Able to file and maintain accurate records.
- Data accuracy on computer systems.
Knowledge
Essential
- Able to comprehend the nature of the work, the Data Protection Act, and able to comprehend the importance of accuracy in all aspects of work.
- Knowledge of patient pathways and RTT waiting times
Desirable
- .Knowledge of Camis and other hospital computer system.
Interpersonal Skills
Essential
- Able to communicate with a wide range of people face to face, and by telephone.
- Able to work under pressure amid interruptions.
Desirable
- Awareness of special needs of patients.
- Able to demonstrate initiative and be able to work as part of a team.
- Able to cope with difficult people and situations.
Other requirements
Essential
- Be receptive to change.
- Be flexible and willing to adapt duties to meet the needs of the service.
- Able to cover extra hours if required.
Desirable
- Interested in working with patients.
- Willing to undergo training as required.
Person Specification
QUALIFICATIONS
Essential
- Good standard of education including Maths and English GCSE
- Computer qualification e.g. ECDL or equivalent experience
EXPERIENCE
Essential
- Reception and telephone work with direct client/patient contact
- Booking appointments / maintaining a diary system
- Problem solving
- Able to prioritise work, negotiate and make decisions
- Able to work both as part of a team and also using own initiative
Desirable
- Experience of hospital/care work
Technical Skills/ Competencies
Essential
- Keyboard/typing skills (eg. RSA II or equivalent experience)
- Ability to demonstrate proficiency in the following Windows applications - Outlook, Word and Excel.
- Able to file and maintain accurate records.
- Data accuracy on computer systems.
Knowledge
Essential
- Able to comprehend the nature of the work, the Data Protection Act, and able to comprehend the importance of accuracy in all aspects of work.
- Knowledge of patient pathways and RTT waiting times
Desirable
- .Knowledge of Camis and other hospital computer system.
Interpersonal Skills
Essential
- Able to communicate with a wide range of people face to face, and by telephone.
- Able to work under pressure amid interruptions.
Desirable
- Awareness of special needs of patients.
- Able to demonstrate initiative and be able to work as part of a team.
- Able to cope with difficult people and situations.
Other requirements
Essential
- Be receptive to change.
- Be flexible and willing to adapt duties to meet the needs of the service.
- Able to cover extra hours if required.
Desirable
- Interested in working with patients.
- Willing to undergo training as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
