Gastroenterology Bookings Administrator

Job summary

The Gastroenterology Department at UHD are looking for a positive and driven Waiting list Appointments administrator to support our large scale validation project.

The Gastroenterology and Endoscopy team are in the middle of an exciting and bold transformational voyage, with work ongoing to support both short term waiting list recovery and longer term future efficiencies. The team aspires to become one of theleading Gastroenterology departments in the country and we are looking for new team members who will share in this future journey.

This role will offer vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

Base Location: Poole and Bournemouth

Interview Date: TBC

Main duties of the job

The successful applicant will possess:

• Good IT skills
• Excellent customer service skills
• Manage own workload whilst effectively prioritising tasks
• Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
• Excellent team player with good communication skill

The role will form part of the validation team within Gastroenterology and Endoscopy, supporting booking patients for their first appointments, supporting the follow up waiting list, ensuring patients who need to be seen are booked within an appropriate time frame.

We would support all our team members to develop within their career in the NHS, and would be happy to support on the job learning, including apprenticeships.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.