Receptionist Administrator

Job summary

Our busy Emergency and Urgent Treatment Care Department is currently seeking Full Time & Part Time Day & Night Emergency Administrators/Receptionists. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

* Please state on your application whether you wish to work as part of our day team or as part of our night team. *

** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Main duties of the job

The successful applicant will possess:

• Good IT skills
• Excellent customer service skills
• Manage own workload whilst effectively prioritising tasks
• Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
• Excellent team player with good communication skills

The post holder for days will be expected to work flexibly over various shifts between the hours of 08:00-Midnight, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.

The post holder for nights will be expected to work flexibly over various shifts between the hours of 22:00-08:00, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.

For further details please contact Lorraine Austin Reception Manager on:

0300 019 8627

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.