Job summary
Private Health is an exciting place to work as we develop services across the organisation. We aim to provide an excellent, safe and caring service across multiple specialities. Our 8 -bed unit based at Bournemouth, offers a friendly environment with the Admin assistant playing a central role.
The department operates between the hours of 07.30 and 19.00 and staff work flexibly to cover any evening clinics.
To succeed in this role you will need excellent communication skills and be passionate about delivering quality and value. Profits from private care and treatments are directed back into our own services across the hospitals.
Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy team environment.
Ideally this is a full-time role. Part time hours/job share may be considered for the right candidate(s).
Informal visits by appointment are encouraged
Base Location: Bournemouth
Interview Date: TBC
Main duties of the job
This is a supporting role to the Private Health team liaising with Consultants, private secretaries and other departments across the Trust. This job will be based initially on the private ward at Bournemouth Hospital. There will be a requirement to be flexible to work across all sites in the future once reconfiguration plans are realised.
This role involves data input, providing an efficient service and assisting patients on arrival for appointments or by telephone. This includes checking patient's details, taking payments and ensuring the clinics are ready for the clinicians and patients.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
Personal Attributes
Essential
- Able to prioritise own workload and to work flexibly to deadlines.
- Ability to work as part of a busy team, carrying out tasks as instructed and also on own initiative.
Desirable
- Ability to recognise improvement opportunities
Technical Skills Competencies
Essential
- Excellent communications in person, via telephone and written
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
Experience
Essential
- Experience of clerical duties in an office/administration environment
- Customer service/reception desk experience
Desirable
- Private Patients services
Qualifications
Essential
- Good level of general education
- NVQ Level 3 in Customer Service /Administration, or equivalent knowledge base
Person Specification
Personal Attributes
Essential
- Able to prioritise own workload and to work flexibly to deadlines.
- Ability to work as part of a busy team, carrying out tasks as instructed and also on own initiative.
Desirable
- Ability to recognise improvement opportunities
Technical Skills Competencies
Essential
- Excellent communications in person, via telephone and written
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
Experience
Essential
- Experience of clerical duties in an office/administration environment
- Customer service/reception desk experience
Desirable
- Private Patients services
Qualifications
Essential
- Good level of general education
- NVQ Level 3 in Customer Service /Administration, or equivalent knowledge base
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
