Job summary
We are currently recruiting for an experienced Desktop technician to join the IT Services Desktop support team based at Royal Bournemouth Hospital, servicing the IT Hardware and software needs of circa 9,000 staff across multiple clinical and non-clinical disciplines.
The successful candidate will have experience of working in a large-scale busy IT environment which may require working in ward based, patient facing situations as well as inclusion in large and small scale projects and emerging healthcare technologies
The role may sometimes require multi-site attendance at one of UHD's many major and satellite sites including Poole Hospital, Christchurch Hospital and several clinical and administrative satellite locations .
In addition, participation in an out-of-hours on call rota for Desktop related escalations.
A full, clean UK driving licence and access to own vehicle is not an essential requirement for this role, but is desirable.
Joining the teams at University Hospitals Dorset you will be taking up the many opportunities that Dorset has to offer in the way of a rewarding work life balance.
Please note:all staff being recruited are expected to be available to work flexibly across all our Trust locations when service demands require it.
Base Location: Royal Bournemouth Hospital but you will be required to work cross site on occasion
Interview Date: 21st August 2023
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Technical Skills Competencies
Essential
- A working knowledge of current Microsoft Windows operating systems and Office packages is required for assistance with escalated user requests or queries.
- Be able to show forward thinking and initiative when undertaking difficult problems and situations.
- To perform Root Cause Analysis on the collated information in order to get to the root cause of a problem
Desirable
- To have a positive attitude towards all aspects of the modern IT technologies.
- To promote an educational environment in order to aid our user base in the use and understanding of IT software and hardware available to them.
Knowledge
Essential
- Have knowledge of common IT hardware and software to resolve moderately complex IT issues and have the ability the investigate basic issues for clinical, bespoke or Trust developed systems
- To be competent in installation, configuration and troubleshooting of IT hardware (including PCs, tablets, laptops and printers) and IT software, both bespoke and off the shelf products.
- Knowledge of end user IT devices and peripherals and their interactions with serverbased applications.
Desirable
- To be aware of the principles and practices used for an ITIL based IT Service Desk
- To be aware of the principles and practices involved in the running of a successful 2 nd line IT Support team.
- To have knowledge of networking and the use of trouble shooting techniques to aid the network technician with their investigations into any network issues.
other
Essential
- To be able to work well as part of a team and individually
- Good written communication skills needed to be capable of writing clear, concise and unambiguous documentation needed for a wide spectrum of staff with a variety of IT technical knowledge.
Desirable
- Understanding of logistics and difficulties associated with running a team. The desire to "make the job better for everyone".
- Good interpersonal skills and have the ability to coach or train other members of the team.
Qualifications
Essential
- Educated to HNC or diploma (or equivalent) standard or have equivalent experience
Desirable
- To hold or is working towards a qualification in IT.
- To be working towards or have obtained Microsoft qualifications in recent or current Microsoft desktop or applications.
- ITIL Foundation Level Qualification.
Experience
Essential
- Experience and expertise working in an IT support environment.
- Experience and expertise working in a technical environment in a large and complex IT environment.
- Ability to work to deadlines and acting on own initiative
Desirable
- Significant experience working in an IT support environment
- Significant experience working in a technical environment in a large and complex IT environment.
Person Specification
Technical Skills Competencies
Essential
- A working knowledge of current Microsoft Windows operating systems and Office packages is required for assistance with escalated user requests or queries.
- Be able to show forward thinking and initiative when undertaking difficult problems and situations.
- To perform Root Cause Analysis on the collated information in order to get to the root cause of a problem
Desirable
- To have a positive attitude towards all aspects of the modern IT technologies.
- To promote an educational environment in order to aid our user base in the use and understanding of IT software and hardware available to them.
Knowledge
Essential
- Have knowledge of common IT hardware and software to resolve moderately complex IT issues and have the ability the investigate basic issues for clinical, bespoke or Trust developed systems
- To be competent in installation, configuration and troubleshooting of IT hardware (including PCs, tablets, laptops and printers) and IT software, both bespoke and off the shelf products.
- Knowledge of end user IT devices and peripherals and their interactions with serverbased applications.
Desirable
- To be aware of the principles and practices used for an ITIL based IT Service Desk
- To be aware of the principles and practices involved in the running of a successful 2 nd line IT Support team.
- To have knowledge of networking and the use of trouble shooting techniques to aid the network technician with their investigations into any network issues.
other
Essential
- To be able to work well as part of a team and individually
- Good written communication skills needed to be capable of writing clear, concise and unambiguous documentation needed for a wide spectrum of staff with a variety of IT technical knowledge.
Desirable
- Understanding of logistics and difficulties associated with running a team. The desire to "make the job better for everyone".
- Good interpersonal skills and have the ability to coach or train other members of the team.
Qualifications
Essential
- Educated to HNC or diploma (or equivalent) standard or have equivalent experience
Desirable
- To hold or is working towards a qualification in IT.
- To be working towards or have obtained Microsoft qualifications in recent or current Microsoft desktop or applications.
- ITIL Foundation Level Qualification.
Experience
Essential
- Experience and expertise working in an IT support environment.
- Experience and expertise working in a technical environment in a large and complex IT environment.
- Ability to work to deadlines and acting on own initiative
Desirable
- Significant experience working in an IT support environment
- Significant experience working in a technical environment in a large and complex IT environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
