University Hospitals Dorset NHS Foundation Trust

Receptionist Administrator

Information:

This job is now closed

Job summary

Our busy Emergency and Urgent Treatment Care Department is currently Part Time Day Emergency Receptionists. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

* Please state on your application whether you wish to work as part of our day team or as part of our night team. *

** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Base Location: Poole

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Details

Date posted

25 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

153-ME02045

Job locations

Poole

Longfleet Road

Poole

BH15 2JB


Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Technical Skills Competencies

Essential

  • Able to manage own workload
  • Able to demonstrate initiative and prioritise work efficiently
  • Able to work in a demanding environment
  • Able to demonstrate effective communication skills - both written and verbal / non verbal
  • Able to work as part of a team
  • Able to take on new skills

Knowledge

Essential

  • Good working knowledge of A/E procedures
  • Basic knowledge of supervisory management

Experience

Essential

  • Three Years experience of working in A/E Reception or similar environment.
  • Experience of working with the public
  • Experience of working within a team
  • Previous clerical experience

Qualifications

Essential

  • Good level of general education with demonstrable ability in numeracy and literacy (NVQ 2/GCSE)
  • Holding or willing to work towards EDCL

Desirable

  • Symphony Trained
  • System 1 Trained
Person Specification

Technical Skills Competencies

Essential

  • Able to manage own workload
  • Able to demonstrate initiative and prioritise work efficiently
  • Able to work in a demanding environment
  • Able to demonstrate effective communication skills - both written and verbal / non verbal
  • Able to work as part of a team
  • Able to take on new skills

Knowledge

Essential

  • Good working knowledge of A/E procedures
  • Basic knowledge of supervisory management

Experience

Essential

  • Three Years experience of working in A/E Reception or similar environment.
  • Experience of working with the public
  • Experience of working within a team
  • Previous clerical experience

Qualifications

Essential

  • Good level of general education with demonstrable ability in numeracy and literacy (NVQ 2/GCSE)
  • Holding or willing to work towards EDCL

Desirable

  • Symphony Trained
  • System 1 Trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole

Longfleet Road

Poole

BH15 2JB


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole

Longfleet Road

Poole

BH15 2JB


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

ED Reception Manager

Lorraine Austin

lorraine.austin@uhd.nhs.uk

03000198627

Details

Date posted

25 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

153-ME02045

Job locations

Poole

Longfleet Road

Poole

BH15 2JB


Supporting documents

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