Job summary
Are you searching for a rewarding new role that enables you to help people?
Come along to our recruitment open day on 3rd August and find out more about the important role our patient administrators play.
You'll get to speak to our friendly team about what a typical day could look like working as an administrator as well as have an opportunity to be interviewed for a position at the event.
For a guaranteed interview on the 3rd August we encourage you to apply to this advert.
We're looking for people with excellent communication and IT skills as you'll be inputting data, booking appointments and liaising with colleagues across the trust.
We have part time and full time positions available. Our core working hours are between 8am and 5pm.
Why join #TeamUHD?
- Enhanced annual leave starting at 27 days (excluding bank holidays) and rising with service
- Enrolment into our generous NHS pension scheme
- NHS discounts at thousands of retailers
- Training and development opportunities
- Work with a friendly, supportive team
Times: 3pm to 7pm
Date: Thursday 3 August 2023
Location: Canford House, Discovery Court, 551-553 Wallisdown Rd, Wallisdown BH12 5AG
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
Qualifications
Essential
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
Desirable
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
Experience
Essential
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
Desirable
- Experience of working in the NHS or on a reception desk
Skills
Essential
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
Attributes
Essential
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
Desirable
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
Experience
Essential
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
Desirable
- Experience of working in the NHS or on a reception desk
Skills
Essential
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
Attributes
Essential
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
