Job summary
University Hospital Dorset is one of Britain's leading healthcare providers in the NHS. It was created in October 2020 by bringing together two Trusts: Poole Hospital and Royal Bournemouth and Christchurch.
The new Trust has a turnover of approximately £720m and employs over 9,000 members of staff.
We are seeking to appoint a new Group Director of Operations to our Medical Care Group. The Medical Care Group is one of three Care Groups in the Trust. It covers all aspects of Emergency & Urgent Care, Acute & Ambulatory Medicine, Cardiology & Renal, Medical Specialties and Older People's Medicine/Neurosciences across the Trust's hospital sites.
Interview date: 23rd September 2022
Main duties of the job
The Total Care Group budget to manage is £170m and a staff group of circa 2570.
The post holder will be accountable for the performance of their Care Group alongside the Group Director of Nursing and Group Medical Director in delivering national and local health care priorities, ensuring clinical quality, delivery of all constitutional targets, patient safety, finance and improving patient and staff experience.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
Job description
Job responsibilities
Strategically, the Care Group Director will have a key enabling role in aligning site operational priorities with the ambition and vision of supporting the delivery of the Dorset Clinical Services review.
This is an exciting time to join the team with the transformational and investment programme to transform the local area, creating a new, state-of-the-art elective and planned care hospital.
The successful individual will be an astute, driven, flexible and determined individual who has a proven history of successful relationship building in order to deliver our strategy. You will have a strong track record of delivery and be considered inspirational and engaging by both staff and external partners.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
Strategically, the Care Group Director will have a key enabling role in aligning site operational priorities with the ambition and vision of supporting the delivery of the Dorset Clinical Services review.
This is an exciting time to join the team with the transformational and investment programme to transform the local area, creating a new, state-of-the-art elective and planned care hospital.
The successful individual will be an astute, driven, flexible and determined individual who has a proven history of successful relationship building in order to deliver our strategy. You will have a strong track record of delivery and be considered inspirational and engaging by both staff and external partners.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- First degree or has appropriate level of senior managerial experience
- Evidence of post-qualification study/professional development to master's level (post grad certificate/MBA/MSc) or equivalent senior management experience
- Evidence of regular and up to date CPD
Desirable
- Senior Leadership training
- Management qualification
Experience
Essential
- Experience of delivering end to end change in a service or function with scale and complexity
- Experience of delivering performance improvement in a service or function
- A strong and demonstrable track record of promoting and delivering quality and productivity benefits
- Experience of delivering on a programme or other activity which required the individual to report to a Board
- Leading multiple teams/leading individuals that manage complex service areas
- Experience of managing a budget, carrying the weight of the responsibility and the ability to ensure the whole adds up
Desirable
- Experience of building a more inclusive and compassionate culture
- Experience of engaging external stakeholders
Technical Skills Competencies
Essential
- Ability to analyse complex problems and develop practical and workable solutions to address them.
- Demonstrate a common sense approach, when advising and influencing internal and external colleagues.
- Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.
- Computer literacy (Excel; Microsoft Word; PowerPoint; email) and well developed IT skills to manage reporting on complex performance.
- High level of work organisation with the ability to meet strict deadlines, within resources available.
- Able to develop and implement policy, guidelines and projects from initiation to completion.
- Excellent communication skills, written and oral.
- Ability to build and sustain successful teams
- Able to work collaboratively with partner organisations
- Ability to manage conflict
- Sensitive to clinical and political demand
- Innovative thinker with the ability to cut through barriers to change
- Ability to hold direct and non-direct reports to account
Knowledge
Essential
- A thorough understanding of the principles and techniques of process redesign and improvement including project management techniques
- Understanding of developing and implementing integrated performance management systems.
- Understanding of the concepts and practices of integrated service planning in a complex organisation
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of operational and clinical services.
Desirable
- Demonstrable understanding of the structure and framework of the NHS and how a Foundation Trust operates within this framework.
Other requirements specific to the role
Essential
- Evidence of good attendance record
- Ability to cope with a demanding workload and changing deadlines.
- Travel between the two Trust sites
- Ability to work flexible hours and fulfil commitments of on-call role
Language Requirement
Essential
- Able to speak English as necessary to undertake the role
Personal Attributes
Essential
- Brings a learning mindset (a belief that people can learn, grow and improve, and therefore setbacks are opportunities to learn)
- Speaks up (having the conviction and sense of purpose to speak up when it might be easier to refrain)
- Brings compassion and humility (empathising with others and seeing one's role as being to support others and ensure they feel heard and valued)
- Takes people with them (shaping the arguments and rationales that will appeal to the audience, given their concerns, agendas and needs)
- Drives for better outcomes (identifying opportunities and taking action to improve)
- Finds new solutions (bringing new insights and thinking to the table)
Desirable
- Creates a safe environment where people can feel comfortable not knowing all the answers
- Decides not to do what has been asked, because its better in the long term for patients/service users and other outcomes
- Puts others' needs and perspectives at the heart of decision making
- Navigates organisational politics and culture, key stakeholders and personalities, to build support and engagement
- Takes risks, by taking action and implementing solutions that haven't been tried and tested
- Acts from a system's mindset
- Fundamentally re-thinks how to deliver services
Person Specification
Qualifications
Essential
- First degree or has appropriate level of senior managerial experience
- Evidence of post-qualification study/professional development to master's level (post grad certificate/MBA/MSc) or equivalent senior management experience
- Evidence of regular and up to date CPD
Desirable
- Senior Leadership training
- Management qualification
Experience
Essential
- Experience of delivering end to end change in a service or function with scale and complexity
- Experience of delivering performance improvement in a service or function
- A strong and demonstrable track record of promoting and delivering quality and productivity benefits
- Experience of delivering on a programme or other activity which required the individual to report to a Board
- Leading multiple teams/leading individuals that manage complex service areas
- Experience of managing a budget, carrying the weight of the responsibility and the ability to ensure the whole adds up
Desirable
- Experience of building a more inclusive and compassionate culture
- Experience of engaging external stakeholders
Technical Skills Competencies
Essential
- Ability to analyse complex problems and develop practical and workable solutions to address them.
- Demonstrate a common sense approach, when advising and influencing internal and external colleagues.
- Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.
- Computer literacy (Excel; Microsoft Word; PowerPoint; email) and well developed IT skills to manage reporting on complex performance.
- High level of work organisation with the ability to meet strict deadlines, within resources available.
- Able to develop and implement policy, guidelines and projects from initiation to completion.
- Excellent communication skills, written and oral.
- Ability to build and sustain successful teams
- Able to work collaboratively with partner organisations
- Ability to manage conflict
- Sensitive to clinical and political demand
- Innovative thinker with the ability to cut through barriers to change
- Ability to hold direct and non-direct reports to account
Knowledge
Essential
- A thorough understanding of the principles and techniques of process redesign and improvement including project management techniques
- Understanding of developing and implementing integrated performance management systems.
- Understanding of the concepts and practices of integrated service planning in a complex organisation
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of operational and clinical services.
Desirable
- Demonstrable understanding of the structure and framework of the NHS and how a Foundation Trust operates within this framework.
Other requirements specific to the role
Essential
- Evidence of good attendance record
- Ability to cope with a demanding workload and changing deadlines.
- Travel between the two Trust sites
- Ability to work flexible hours and fulfil commitments of on-call role
Language Requirement
Essential
- Able to speak English as necessary to undertake the role
Personal Attributes
Essential
- Brings a learning mindset (a belief that people can learn, grow and improve, and therefore setbacks are opportunities to learn)
- Speaks up (having the conviction and sense of purpose to speak up when it might be easier to refrain)
- Brings compassion and humility (empathising with others and seeing one's role as being to support others and ensure they feel heard and valued)
- Takes people with them (shaping the arguments and rationales that will appeal to the audience, given their concerns, agendas and needs)
- Drives for better outcomes (identifying opportunities and taking action to improve)
- Finds new solutions (bringing new insights and thinking to the table)
Desirable
- Creates a safe environment where people can feel comfortable not knowing all the answers
- Decides not to do what has been asked, because its better in the long term for patients/service users and other outcomes
- Puts others' needs and perspectives at the heart of decision making
- Navigates organisational politics and culture, key stakeholders and personalities, to build support and engagement
- Takes risks, by taking action and implementing solutions that haven't been tried and tested
- Acts from a system's mindset
- Fundamentally re-thinks how to deliver services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
