Job summary
We are looking for a highly motivated Administration Team Leader to join our team.
The successful applicant will be required to provide efficient secretarial, administrative and management for the administrative team and at times to liaise with members of the public and a variety of professionals, both in primary and secondary care services.
Given the nature of this service, some patients may contact us in distress, and we are looking for resilient applicants, with a compassionate work ethos who can thrive with the right level of support being offered by the Administration Manager.
Excellent communication skills and a good level of IT literacy are essential.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
You will be responsible for the day-to-day management of the admin team, to provide efficient administrative and office service to Adult Psychology Service. To ensure patients and all contacts to the service are dealt with in a friendly, empathetic and professional manager and that the experience is positive.
You will deal with confidential, contentious and urgent material proactively in a sensitive and professional way liaising with the appropriate manager.
You will develop effective relationships with team members to enable productive and effective working across the team.
Use of E-procurement to purchase goods and services for the Adult Psychology Service, including financial spreadsheets and authorising payments within budget constraints.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net
Person Specification
Education
Essential
- Administrative and/or Management qualification/or equivalent training/experience to BTEC level or equivalent
- 5 GCSEs grades A - C or equivalent
- Excellent communication and organisational skills; good writing, numerical and verbal skills; computer literate
Experience
Essential
- Experience of working in a busy department in a customer facing role
- NHS experience
- Recruitment and Selection experience
Essential
Essential
- Ability to communicate effectively with the public and all partner agencies on a range of matters
- Ability to deal with complaints
- Experience of Microsoft Office IT packages
- Experience with using Electronic Patient Record Systems, e.g. RiO
Qualities
Essential
- Ability to work independently and as part of a team
- Ability to work under pressure
- Excellent organisational skills with the ability to prioritise and use own initiative.
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Person Specification
Education
Essential
- Administrative and/or Management qualification/or equivalent training/experience to BTEC level or equivalent
- 5 GCSEs grades A - C or equivalent
- Excellent communication and organisational skills; good writing, numerical and verbal skills; computer literate
Experience
Essential
- Experience of working in a busy department in a customer facing role
- NHS experience
- Recruitment and Selection experience
Essential
Essential
- Ability to communicate effectively with the public and all partner agencies on a range of matters
- Ability to deal with complaints
- Experience of Microsoft Office IT packages
- Experience with using Electronic Patient Record Systems, e.g. RiO
Qualities
Essential
- Ability to work independently and as part of a team
- Ability to work under pressure
- Excellent organisational skills with the ability to prioritise and use own initiative.
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
