Job summary
This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team supporting therapists and management who deliver Children & Young People's Speech and Language Therapy Service across the whole of Dorset.
The current vacancy is for 37.5 hours per week , with the option of working from home 1 day a week
We are looking for someone with great interpersonal and communication skills as the post holder will be a first point of contact for health and education professionals and parents/carers of patients accessing the service. The role also involves providing high quality 'back room' administrative support to our team leaders and speech and language therapists. You will therefore need to be a good team player with a friendly and positive attitude who has an aptitude for administration work which is predominately electronic in nature and where accuracy is vital. It is an interesting and varied role and we'd like to find someone with good humour who enjoys the challenge of a busy working environment and who will bring excellent organisational, time management and prioritising skills to the team.
Main duties of the job
- Liaison via written or telephone communication with therapy staff, parents/carers, school staff, health professionals and other service users as needed
- To accurately maintain records including computerised systems, databases and spreadsheets
- Using the electronic patient record system, SystmOne , book, cancel and rebook patient appointments, manage clinic rotas (and adjust clinic times as required by therapists) and ensure that waiting times are monitored and adhered to
- To organise and prioritise routine and non-routine workload
We welcome high quality applications from candidates who are genuinely keen and interested to join the Children & Young People's Speech and Language Therapy administration team. Please use the 'supporting information' section within the online application form to tell us about your skills, knowledge and experience and how these specifically meet the criteria detailed in the Person Specification.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net
Person Specification
Knowledge, skills and training
Essential
- Educated to GCSE level or equivalent experience
- NVQ Level 2 or equivalent experience in Administration or Customer Service
- Knowledge and understanding of data protection and patient confidentiality
- Well-developed skills in communicating effectively with service users and professionals within and outside of the NHS or similar organisation.
Desirable
- Knowledge of NHS organisation and protocols
Job specific experience
Essential
- Experience of working in an administrative role within a fast paced office environment.
- Experience of working in a service provider role with an emphasis on customer service
- Experience of being first line in receipt of verbal concerns and complaints
Desirable
- Experience of working with or within the NHS in a same or similar role
INFORMATION TECHNOLOGY/RESOURCES
Essential
- Demonstrable experience of using Microsoft Office including Outlook, Word and Excel to RSA Level 2 or equivalent
- Experience of a data entry where accuracy is critical
- Experience of using an electronic booking and patient record system in a healthcare setting
Desirable
- Experience using SystmOne Electronic Patient Record System
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Excellent professional written and verbal communication skills, with an ability to demonstrate fluency, clarity and effectiveness with a wide range of people at all levels
- Ability to think creatively and proactively seek solutions to problems.
- Effective at team working and interacting and communicating with colleagues
- Willingness and ability to contribute to continuous service improvement
- Ability to interact with service users in a responsive and professional manner
- Able to work calmly and methodically under pressure from busy workload and maintain a positive outlook
- Proactive in personal reflection, learning and development
Person Specification
Knowledge, skills and training
Essential
- Educated to GCSE level or equivalent experience
- NVQ Level 2 or equivalent experience in Administration or Customer Service
- Knowledge and understanding of data protection and patient confidentiality
- Well-developed skills in communicating effectively with service users and professionals within and outside of the NHS or similar organisation.
Desirable
- Knowledge of NHS organisation and protocols
Job specific experience
Essential
- Experience of working in an administrative role within a fast paced office environment.
- Experience of working in a service provider role with an emphasis on customer service
- Experience of being first line in receipt of verbal concerns and complaints
Desirable
- Experience of working with or within the NHS in a same or similar role
INFORMATION TECHNOLOGY/RESOURCES
Essential
- Demonstrable experience of using Microsoft Office including Outlook, Word and Excel to RSA Level 2 or equivalent
- Experience of a data entry where accuracy is critical
- Experience of using an electronic booking and patient record system in a healthcare setting
Desirable
- Experience using SystmOne Electronic Patient Record System
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Excellent professional written and verbal communication skills, with an ability to demonstrate fluency, clarity and effectiveness with a wide range of people at all levels
- Ability to think creatively and proactively seek solutions to problems.
- Effective at team working and interacting and communicating with colleagues
- Willingness and ability to contribute to continuous service improvement
- Ability to interact with service users in a responsive and professional manner
- Able to work calmly and methodically under pressure from busy workload and maintain a positive outlook
- Proactive in personal reflection, learning and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
