Senior FOI and Medical Records Administrator

Job summary

Are you an enthusiastic Senior Administrator with a basic understanding of the DPA 2018 and UKGDPR? Our Medical Records and Information Governance team are looking for a Senior FOI and Medical Records Administrator, with Team Leader and Supervisory responsibilities, to join their dynamic team.

As the Senior FOI and Medical Records Administrator, you will beable to ensure a confidential, efficient, and comprehensive support to patients and other requesters. As the Team Leader/Supervisor of the Medical Records Administrators, you will have the ability to lead by example, complete monthly one to ones, yearly appraisals, monitor staff annual leave and sickness absence, in a supervisory capacity, all in line with Trust policy.

The Medical Records Team process Subject Access Requests (SARs), received from patients, Court, Police, Solicitors, Staff, and other NHS Trusts relating to both physical and mental health records. The team also process Freedom of Information (FOI) Requests, received from the public. This role is varied and challenging, and one that is very rewarding due to supporting patients and other requesters in providing medical records.

Main duties of the job

The role involves working on a wide variety of administrative tasks which include, but are not limited to:

• Answering incoming team telephone calls.
• Monitoring SAR and FOI Mailboxes for requests.
• Liaising with requesters and obtaining relevant proof of identification and signed consents.
• Logging SAR requests, sourcing, preparing, redacting, and releasing records. SAR requests are received from patients, families, the Courts, Police, solicitors plus others.
• Logging FOI requests, received from the public, assigning to teams for response, monitoring progress, formatting response, and submitting to requesters.
• Team Leader responsibilities, including ensuring workload is fair and deadlines are met.
• Supervisory responsibilities, including but not limited to, completing one to ones, monitoring annual leave and sickness absence.

Meticulous attention to detail and accuracy is essential in this role, as the team are governed by legislations. The role can be both challenging and rewarding, as you will be helping patients, Courts, Police, Solicitors, and staff with their requests.

A basic understanding of the DPA 2018, UKGDPR and FOIA is essential to the role, however, full training will be given to the right candidate. A willingness to learn, meet tight statutory deadlines, deliver accurate results, and work as part of a dynamic team are the key factors we are looking for.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.