Team Administrator

Job summary

The Trust are seeking to recruit a Team Administrator to join the NHS Talking Therapies for anxiety and depression, Southampton Steps 2 Wellbeing team.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.

We need a full time Team Administrator, Monday to Friday with Saturdays and evenings by rota. The individual will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps to Well-being clients and staff.

The successful applicant will need to be able to work occasional evening shifts (12-8pm) and Saturdays on a rota basis.

Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.

Main duties of the job

This is an excellent opportunity for people with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients and provide a high level of customer care, to join a highly motivated and committed team.The successful applicants will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check,which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.

Do you want to work in a vibrant and busy city with stunning national parks on it's door step. Southampton hosts a wide range of events, from sports to culture throughout the year. It has great transport links including rail, coach and close links to the M3. If you fancy further afield, Southampton has its own international airport, and cruises leave regularly from the ferry terminals. The delightful Isle of Wight is only a short ferry ride away.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome and can be authentic.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.