Job summary
Wimborne Adult Community Mental Health Team are looking for an Administrative Assistant working Monday 9.00am to 5.00pm, Tuesday 9.00am to 5.00pm and Wednesday 9.00am to 1.00pm.
The ideal applicant will be used to and enjoy working in a demanding role and above all, have the ability to remain calm and resilient in a busy and challenging environment.
An administrative and/or customer service background is required with excellent keyboard skills and strong telephone reception experience. A typing/word processing qualification is required as part of the role is typing etters and reports which are dictated by clinical staff.
Main duties of the job
Telephone reception.
Covering outpatient reception in person.
Data entry of accurate information on patient records systems, databases, and spreadsheets etc.
Typing clinic letters & other documentation.
Some minute taking for meetings.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Person Specification
Knowledge, skills and training
Essential
- RSA Level 2, or equivalent level of IT skill.
- NVQ Level 2 or equivalent level of knowledge of office procedures.
- Min 5 GCSE or equivalent.
Job specific experience
Essential
- Previous experience within a comparable role, admin and/or customer service.
- Organising meetings & Minute taking skills.
Desirable
- Knowledge of RiO, NHS systems.
Information Technology
Essential
- IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II or equivalent standard.
Personal qualities/attributes
Essential
- Ability to remain calm and professional when dealing with challenging callers.
- Demonstrable ability to prioritise effectively.
- Able to work independently as well as within a team and adhere to sphere of responsibility.
- Evidence of good communication skills, both verbal and written.
- To show understanding of patient confidentiality.
Business travel
Desirable
- Subject to the provisions of the Disability Discrimination Act, able to travel using own vehicle on Trust business. Level 3*
Additional requirements
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Person Specification
Knowledge, skills and training
Essential
- RSA Level 2, or equivalent level of IT skill.
- NVQ Level 2 or equivalent level of knowledge of office procedures.
- Min 5 GCSE or equivalent.
Job specific experience
Essential
- Previous experience within a comparable role, admin and/or customer service.
- Organising meetings & Minute taking skills.
Desirable
- Knowledge of RiO, NHS systems.
Information Technology
Essential
- IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II or equivalent standard.
Personal qualities/attributes
Essential
- Ability to remain calm and professional when dealing with challenging callers.
- Demonstrable ability to prioritise effectively.
- Able to work independently as well as within a team and adhere to sphere of responsibility.
- Evidence of good communication skills, both verbal and written.
- To show understanding of patient confidentiality.
Business travel
Desirable
- Subject to the provisions of the Disability Discrimination Act, able to travel using own vehicle on Trust business. Level 3*
Additional requirements
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
