Job summary
An exciting opportunity has arisen to join the Weymouth & Portland Admin Team, supporting the District Nursing Team at Weymouth Community Hospital.
The post holder will be a pivotal point of contact for healthcare professionals accessing the District Nursing service and as such you will need to have a friendly approach and be able to build effective working relationships between yourself, colleagues, GP Practices and outside representatives, demonstrating discretion and confidentiality at all times. As a result we are looking for the successful candidate to be approachable with the ability to work systematically and under pressure. Previous experience of using SystmOne is beneficial but not essential.
Main duties of the job
To provide a friendly, safe, and efficient service to support the delivery of excellent patient care.
To ensure that all contacts with the service are dealt with in a friendly, empathetic, and professional manner.
To deal with confidential, contentious, and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
Work as part of an efficient and professional team.
To work systematically and develop communication networks that contributes effectively to the service provided.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Person Specification
Knowledge, Skills & Training
Essential
- Educated to GCSE level or equivalent experience.
- Knowledge and understanding of data protection and patient confidentiality.
- Recent previous experience of arranging meetings and minute taking
Desirable
- NVQ Level 3 or equivalent in Administration or Customer Service.
Job Specific Experience
Essential
- Experience of working in an administrative role within a fast-paced environment.
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively
Desirable
- Experience of working with or within the NHS in a same or similar role.
Information Technology
Essential
- Experience of using Microsoft Office software including Outlook, word processing and spreadsheets.
- Accurate, fast typing and keyboard skills
Desirable
- Experience using SystmOne Electronic Patient Record System.
Personal Qualities/Attributes
Essential
- Effective at team working and interacting and communicating with colleagues.
- Ability to work to a high level of accuracy
- Ability to use own initiative within sphere of responsibility
- Be able to multitask, perform under pressure within a time frame and deal with competing priorities.
- Evidence of good communication skills, both verbal and written
- Excellent interpersonal skills with a professional approach in manner and appearance.
- Demonstrated ability at exercising tact and diplomacy
Additional Requirements
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Person Specification
Knowledge, Skills & Training
Essential
- Educated to GCSE level or equivalent experience.
- Knowledge and understanding of data protection and patient confidentiality.
- Recent previous experience of arranging meetings and minute taking
Desirable
- NVQ Level 3 or equivalent in Administration or Customer Service.
Job Specific Experience
Essential
- Experience of working in an administrative role within a fast-paced environment.
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively
Desirable
- Experience of working with or within the NHS in a same or similar role.
Information Technology
Essential
- Experience of using Microsoft Office software including Outlook, word processing and spreadsheets.
- Accurate, fast typing and keyboard skills
Desirable
- Experience using SystmOne Electronic Patient Record System.
Personal Qualities/Attributes
Essential
- Effective at team working and interacting and communicating with colleagues.
- Ability to work to a high level of accuracy
- Ability to use own initiative within sphere of responsibility
- Be able to multitask, perform under pressure within a time frame and deal with competing priorities.
- Evidence of good communication skills, both verbal and written
- Excellent interpersonal skills with a professional approach in manner and appearance.
- Demonstrated ability at exercising tact and diplomacy
Additional Requirements
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
