Job summary
An exciting opportunity has become available within Dorset HealthCare. We are looking for 2 full time people (part time considered) with excellent computer and communication skills to work within the Dorset Bladder and Bowel Service as Secretaries. Supervised by the Team Lead.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check.
Main duties of the job
The main duties of this post are:
Answering the telephone and dealing with patient queries, passing messages onto clinician's, taking referrals over the phone, booking appointments, appointment letters, scanning documents, checking emails and signposting accordingly.
Using the clinical computer systems mainly SystmOne and Essity Delivery Service, (our pad provision service)to ensure incoming queries are handled quickly and effectively - this will include dealing with; Registering patients to the service, appointments, clinic letters and discharges, documentation requests, room bookings, ordering stock, carrying out audits etc
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Person Specification
Knowledge, skills, and training
Essential
- Audio typing & minute taking skills Strong verbal communication skills requiring tact and diplomacy . Methodical & Organisational skills Advanced keyboard/touch typing skills
Job specific experience
Essential
- Previous experience with dealing directly with patients / families or carers or previous experience of working within a customer focused environment
Desirable
- Knowledge of Community & Specialist Nursing services within DHUFT
Information Technology
Essential
- Demonstrable experience of using all Microsoft Office applications to RSA lll or equivalent standard
- Knowledge of System 1 patient database
Personal qualities/attributes
Essential
- Ability to priorities own workload. Ability to work as part of team
- Ability to work under pressure and to deadlines. Ability to use own initiative within sphere of responsibility
Business travel
Desirable
- Subject to the provisions of the Disability Discrimination Act, able to travel using own vehicle on Trust business.
Additional requirements
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Person Specification
Knowledge, skills, and training
Essential
- Audio typing & minute taking skills Strong verbal communication skills requiring tact and diplomacy . Methodical & Organisational skills Advanced keyboard/touch typing skills
Job specific experience
Essential
- Previous experience with dealing directly with patients / families or carers or previous experience of working within a customer focused environment
Desirable
- Knowledge of Community & Specialist Nursing services within DHUFT
Information Technology
Essential
- Demonstrable experience of using all Microsoft Office applications to RSA lll or equivalent standard
- Knowledge of System 1 patient database
Personal qualities/attributes
Essential
- Ability to priorities own workload. Ability to work as part of team
- Ability to work under pressure and to deadlines. Ability to use own initiative within sphere of responsibility
Business travel
Desirable
- Subject to the provisions of the Disability Discrimination Act, able to travel using own vehicle on Trust business.
Additional requirements
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
