Outpatients Administration Supervisor

Job summary

We have an exciting opportunity for you to join our outpatient team at Blandford Hospital.

The successful applicant will be enthusiastic, self-motivated, and hard-working, with good customer care communication skills, and attention to detail.

You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main duties of the job

To manage the clinic support outpatient administrators on a day-to-day basis ensuring that the administrative needs of the services are achieved to the required standards.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

To drive the delivery of efficient and accurate processing in the booking of patient appointments, ensuring all clinics are booked to full capacity

To be the responsible for the clinic environment including adherence to infection control procedures, health and safety requirements, medical device management and IT device management.

To manage the reception teams.

You will be working at two small, friendly community hospitals both with a family atmosphere and staff who put the patients at the heart of everything they do.

If you are motivated to deliver high quality services, have an eye for detail and enjoy working as part of a team we welcome your application.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.