Customer Services Administrator

Job summary

We are seeking to recruit a customer service administrator to work within our busy Audiology Department in Boscombe, Bournemouth, Dorset.

This post is full time for 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service

The main function of the Dorset Audiology Service is to provide NHS hearing aid services throughout Dorset. We are looking for someone with excellent customer service skills to join our friendly admin team.

Our administration team support our audiologists and we would welcome an enthusiastic person to join our expanding team. Our Audiology service is going through an exciting time as East and West Dorset Audiology integrate, to become one Dorset Audiology Service in 2024.

The function of the Audiology Service is to reduce disability due to deafness. We provide complex services for patients in balance, tinnitus, adults with learning difficulties, ENT and we have a full complement of paediatric audiology services.

As a customer services administrator, you will be well-motivated, flexible and a clear communicator.

Main duties of the job

To work as part of a team to provide quality and efficient audiology reception service.

Tasks will include -

Reception duties.

Supporting patient appointments.

To assist and direct visitors as required.

To provide patients with hearing aid accessories.

Supporting admin and clinical team members.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.