Job summary
Administration support to the Patient Experience Team.
The Patient Experience Team are looking for a band 3 assistant. This will be a part-time post, 15 hours per week. These hours could be worked over 5 days or condensed into 3
Working with one manager and three team facilitators, you will be carrying out routine and regular tasks, supporting teams with equipment issues, managing comments which may need a response, posting responses on the www.nhs.uk website, entering data and supporting staff on the phone.
You will be using our patient experience IT system where you will ensure "business as usual" tasks are carried out. The work is varied, busy, exciting and challenging. We are looking for a candidate with good maths and English, proven administration skills, common sense, lateral thinking, superb organisation, drive and a sense of humour
The post will be based at Sentinel House in Poole. We support front line teams in Dorset HealthCare to be "Better Every Day" by understanding how services can be improved, based on patient feedback. We are a small but dedicated team who work across the whole Trust, supporting over 450 teams in both mental health and physical health.
Main duties of the job
To work within standard administrative procedures and to seek guidance from line manager as appropriate.
The post holder will work alone for significant periods of time but will have access to support from team members and line manager in person, via phone and video links assisting.
Setting up team meetings, recording of actions through note taking and ensuring actions are progressed by the team
Responsible for data entry, simple analysis, storage of data with a regular requirement to develop or create reports and documents.
To be the first point of contact for all queries for the Patient Experience team and to resolve these where possible or redirect to the appropriate person whilst keeping good records and ensuring requests are completed
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Person Specification
Knowledge, skills and training
Essential
- English and maths GCSE Grade C/4 equivalent.
- Good standard of education.
- Good working knowledge of computer programmes (Microsoft Word, Excel and Outlook).
Job specific experience
Essential
- Previous experience of managing multiple demands on time and conflicting deadlines.
- Ability to collate information of reports and assist in the production of written communications to a high standard that are appropriate to the matter in hand, clear and readily understood, summarising activities and documents.
- Ability to articulate clearly, fluently and authoritatively where necessary to individuals and occasionally small groups.
- Understanding of monitoring and evaluating systems and their implications.
Desirable
- Experience of working in the NHS
- Recent previous experience within a customer service focused role
Infomation tecnology
Essential
- Demonstrate experience of using word processing, spreadsheets, database and presentation software.
- Experience of developing and managing administrative and data systems.
- Ability to quickly adapt to new software and computer programmes in order to use on a day to day basis.
Personal qualities / attributes
Essential
- Demonstrate ability to prioritise effectively and ability to use own initiative within sphere of responsibility.
- Good organisational and time management skills with the ability to prioritise workload, use own initiative and achieve targets within tight deadlines.
- Excellent attention to details and ability to analyse data.
- Good negotiation, persuasion and communication skills.
- Ability to work with minimal supervision and accept frequently changing priorities.
- Ability to analyse and disseminate / process information.
- Motivated to work proactively on own initiative and contribute within a team environment.
- Ability to communicate on a range of levels where there may be barriers to understanding or conflicting priorities between teams.
- Ability to concentrate on sources of information and deal with unpredictable working patterns.
- Able to demonstrate confidentiality, diplomacy and discretion.
- Sensitive to the needs of the patients and their carers when discussing issues which maybe multi-faceted and delicate.
- Ability to work within organisation procedures.
Buisness Travel
Essential
- Subject to the provisions of the Disability Act, able to travel using own vehicle on Trust business.
Additional Requirements
Essential
- Demonstrate skills in written and spoken English adequate to enable the post holder to carry out the role effectively.
Person Specification
Knowledge, skills and training
Essential
- English and maths GCSE Grade C/4 equivalent.
- Good standard of education.
- Good working knowledge of computer programmes (Microsoft Word, Excel and Outlook).
Job specific experience
Essential
- Previous experience of managing multiple demands on time and conflicting deadlines.
- Ability to collate information of reports and assist in the production of written communications to a high standard that are appropriate to the matter in hand, clear and readily understood, summarising activities and documents.
- Ability to articulate clearly, fluently and authoritatively where necessary to individuals and occasionally small groups.
- Understanding of monitoring and evaluating systems and their implications.
Desirable
- Experience of working in the NHS
- Recent previous experience within a customer service focused role
Infomation tecnology
Essential
- Demonstrate experience of using word processing, spreadsheets, database and presentation software.
- Experience of developing and managing administrative and data systems.
- Ability to quickly adapt to new software and computer programmes in order to use on a day to day basis.
Personal qualities / attributes
Essential
- Demonstrate ability to prioritise effectively and ability to use own initiative within sphere of responsibility.
- Good organisational and time management skills with the ability to prioritise workload, use own initiative and achieve targets within tight deadlines.
- Excellent attention to details and ability to analyse data.
- Good negotiation, persuasion and communication skills.
- Ability to work with minimal supervision and accept frequently changing priorities.
- Ability to analyse and disseminate / process information.
- Motivated to work proactively on own initiative and contribute within a team environment.
- Ability to communicate on a range of levels where there may be barriers to understanding or conflicting priorities between teams.
- Ability to concentrate on sources of information and deal with unpredictable working patterns.
- Able to demonstrate confidentiality, diplomacy and discretion.
- Sensitive to the needs of the patients and their carers when discussing issues which maybe multi-faceted and delicate.
- Ability to work within organisation procedures.
Buisness Travel
Essential
- Subject to the provisions of the Disability Act, able to travel using own vehicle on Trust business.
Additional Requirements
Essential
- Demonstrate skills in written and spoken English adequate to enable the post holder to carry out the role effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
