Team Administrator

Job summary

ABIRS Team Administrator Band 3

An exciting opportunity has arisen for an enthusiastic and organised Team Administrator to join the Dorset Acquired Brain Injury Rehabilitation Service (ABIRS). This post is full time, 37.5 hours per week and is based in Poole. The successful candidate will be able to demonstrate excellent communication and organizational skills and they will be able to work as a part of a multi-disciplinary team.

ABIRS is a team of highly experienced staff who provide specialist rehabilitation for patients with complex difficulties following an acquired brain injury. Rehabilitation is provided across Dorset through face to face and virtual clinic appointments, group programmes, and face to face home visits.

Main duties of the job

As a Team Administrator, you will be responsible for providing reliable and efficient office support to the ABIRS Team.

It is essential that you have previous office experience and are proficient in the use of Microsoft Word, Outlook and Excel spreadsheets. Responsibilities include management of telephone calls and queries from patients, carers, other professionals and services, processing referrals, inputting information onto the electronic patient record (currently RiO, but moving to SystmOne), taking minutes of meetings, formatting letters, processing orders and providing general administrative support to the team

The successful candidate will:

Work as part of a multi-disciplinary team

Have excellent communication and customer service skills

Have the ability to multi-task

Identify and prioritise workload

Work to tight deadlines

Solve problems, use initiative and work efficiently

Provide a 'here to help' approach whilst promoting a 'can do' attitude'.

Work without direct supervision.

Enjoy working with people and quickly building rapport

Previous experience of working in an NHS setting will be an advantage but is not essential.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.