Job summary
Are you an experienced healthcare professional with a passion for driving excellence in patient care in a fast-paced and dynamic environment?
Come and join us as the Service Manager for Integrated Urgent Care.
As the Service Manager you will have the opportunity to work alongside a high-performing team dedicated to providing exceptional care to patients in their time of need. You will play a key role in leading and managing the service, ensuring the delivery of safe, effective, and patient-centred urgent care services which include:-
- NHS 111
- Clinical Assessment Service
- Single Point of Access
- Integrated Out of Hours Visiting Services
- Minor Injury Units
- Treatment Centres
- Urgent Treatment Centre
Dorset Healthcare is a leading provider of healthcare services in Dorset. We are committed to delivering exceptional care supporting our patients, our commitment to excellence, innovation, and continuous improvement.
You'll have the opportunity to work alongside dedicated professionals across healthcare disciplines, enabling you to expand your knowledge and skills. Offering a range of development opportunities, including training programs and mentorship, to support your professional growth.
Together, we can make a difference in the lives of our patients and the community we serve. We foster a culture of collaboration and teamwork.
Should you wish to discuss the opportunity further, please contact Deeann Morrison, PA to ICS Service Directors via :- patoservicedirectorics@nhs.net
Main duties of the job
You will manage the Integrated Urgent Care Services delivering quality and performance to the agreed contractual and Trust standards and be responsible for the delivery and performance of quality management frameworks.
You will put in place monitoring systems to enable regular tracking of performance and quality across the portfolio of services, ensuring early warning systems are in place to flag potential performance and quality exceptions before they become a threat to the delivery of targets and that systems are in place to collect appropriate data and related financial information.
Providing information and reports to enable contract monitoring whilst analysing highly complex data and information relating to service area comparing a range of options to monitor, manage and improve performance.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Person Specification
KNOWLEDGE SKILLS AND TRAINING
Essential
- Relevant MBA or evidenced equivalent work experience
- Evidence of recent evidence based professional development
- Exceptional proven leadership skills.
- Ability to work with a high degree of autonomy and professional accountability
- Knowledge and understanding of the Trust's strategies
- Management qualification or demonstrable equivalent management experience in a complex organisation at a senior level
Desirable
- Registered Health Practitioner
- Experience of working in / management of Urgent Care Services
JOB SPECIFIC EXPERIENCE
Essential
- Evidence of experience in effective leadership and risk management, demonstrating competency in the 9 leadership dimensions of the Healthcare Leadership Model: oInspiring shared purpose oLeading with Care oEvaluating information oConnecting our service oSharing the vision oEngaging the team oHolding to account oDeveloping capability oInfluencing for results
- Experience of complex service delivery including multi agency working.
- Practical experience of transformational and change management
- Experience of working at strategic level
- Able to demonstrate wide knowledge of health policy and its application in practice
- Able to demonstrate innovation, capacity planning and effective use of resources
- Evidence of significant involvement in policy and practice change
- Well-developed audit and analytical skills with evidence of successful use in complex option appraisal and planning
- Able to analyse performance, competing perspectives and priorities in the delivery of health and support service improvement.
- Experience of developing service related plans and strategies and joint working with colleagues in a matrix involvement approach.
- Able to apply and interpret national frameworks for financial service delivery of all improvement.
- Ability to lead meetings and chair reviews
FINANCE/RESOURCES
Essential
- Proven track record of success in budget management, contract management and negotiation
- Demonstrable experience in delivering cost improvement programmes through service transformation
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Able to communicate highly complex, sensitive and/or contentious information effectively
- Evidence of skills in diplomacy, negotiation and influencing and the ability to deal appropriately and professionally with challenge.
Person Specification
KNOWLEDGE SKILLS AND TRAINING
Essential
- Relevant MBA or evidenced equivalent work experience
- Evidence of recent evidence based professional development
- Exceptional proven leadership skills.
- Ability to work with a high degree of autonomy and professional accountability
- Knowledge and understanding of the Trust's strategies
- Management qualification or demonstrable equivalent management experience in a complex organisation at a senior level
Desirable
- Registered Health Practitioner
- Experience of working in / management of Urgent Care Services
JOB SPECIFIC EXPERIENCE
Essential
- Evidence of experience in effective leadership and risk management, demonstrating competency in the 9 leadership dimensions of the Healthcare Leadership Model: oInspiring shared purpose oLeading with Care oEvaluating information oConnecting our service oSharing the vision oEngaging the team oHolding to account oDeveloping capability oInfluencing for results
- Experience of complex service delivery including multi agency working.
- Practical experience of transformational and change management
- Experience of working at strategic level
- Able to demonstrate wide knowledge of health policy and its application in practice
- Able to demonstrate innovation, capacity planning and effective use of resources
- Evidence of significant involvement in policy and practice change
- Well-developed audit and analytical skills with evidence of successful use in complex option appraisal and planning
- Able to analyse performance, competing perspectives and priorities in the delivery of health and support service improvement.
- Experience of developing service related plans and strategies and joint working with colleagues in a matrix involvement approach.
- Able to apply and interpret national frameworks for financial service delivery of all improvement.
- Ability to lead meetings and chair reviews
FINANCE/RESOURCES
Essential
- Proven track record of success in budget management, contract management and negotiation
- Demonstrable experience in delivering cost improvement programmes through service transformation
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Able to communicate highly complex, sensitive and/or contentious information effectively
- Evidence of skills in diplomacy, negotiation and influencing and the ability to deal appropriately and professionally with challenge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
