Job summary
Dorset HealthCare University NHS Foundation Trust is looking to recruit a Temporary IT specialist into the position of IT Infrastructure Engineer within the IT Department to support the growing demands of the Trust. The ultimate goal of this role is to ensure that our clinical colleagues have improved access to systems in order to provide better clinical care.
Are you interested in supporting IT infrastructure in a busy NHS Trust? Can you provide extensive support for Telecoms and Networking equipment, consisting largely of Mitel and Cisco hardware? Can you work with a team of staff tasked with managing, maintaining and upgrading the trustsNetwork & Telecoms Infrastructure?
In joining a busy IT Infrastructure team, you will report to the Senior IT Infrastructure Engineer and whilst based in the Trust's Boscombe or Dorchester office, you will be required to travel around Dorset in support of the duties undertaken.
In the position of IT Infrastructure Engineer, you will be responsible for the maintenance and development ofNetwork & Telephony infrastructure, system usage and development of multi-site platforms.The post holder will provide high level technical input into key IT developments, projects and innovations.
Employment in this post requires a Standard Disclosure and Barring Service check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service will be able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
Proven support experience of Mitel and Cisco wired and wireless networks is essential, a good working knowledge of Nutanix, VMware and Microsoft Server OS and domain management will be hugely beneficial.As any technology advances, you will need to have a keen interest in developing these systems to support the Trust's IT estate.
Each of these qualities will form animportant part of delivering a vast range of IT services to all members of the Trust's staff helping support high-quality patient care. You will be expected to support the Trust's IT goals, deliver a business class service to over 7000 users and support the maintenance of a secure yet flexible working environment.
Qualified and skilled to the following:-
Qualified to CCNA standards is a distinct advantage
Experience WAN, LAN and wireless technologies
Extensive experience in Firewall management
Experience providing network security to wired and wireless clients
Experience with VOIP technologies and practices
Experience of Mitel system Administration is beneficial
Strong troubleshooting skills
Ability to understand and explain requirements and incidents to different audiences
A working knowledge of ITIL
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
The successful applicant will be a keen team player with the ability to problem solve and will have a good understanding of IT Support and escalation. You will have good rapport with strong customer service skills and gain experience working in a large organisation. You will contribute to report writing and carry out communications to a variety of audiences, you will be able to demonstrate numeracy and literacy and apply expert knowledge where required.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
The successful applicant will be a keen team player with the ability to problem solve and will have a good understanding of IT Support and escalation. You will have good rapport with strong customer service skills and gain experience working in a large organisation. You will contribute to report writing and carry out communications to a variety of audiences, you will be able to demonstrate numeracy and literacy and apply expert knowledge where required.
Person Specification
Educational Requirements / Qua
Essential
- Educated to Degree Level or equivalent experience
- Demonstrable understanding of the ITIL guiding principles
- Specialist knowledge of and at least 2 years experience in: WAN & LAN management
- Demonstrable knowledge and experience in maintaining VoIP infrastructure
Desirable
- Certified to CCNA or equivalent experience
Skills / Experience / Knowledg
Essential
- 2 years relevant work experience in: PC/printer hardware/software installation and troubleshooting
- Windows Operating Systems (client & servers) Windows user account management Fundamentals of IP networking Server Virtualisation
- This requires advanced keyboard and screen skills, using multiple sessions and remote desktop connections, advanced knowledge of shortcut commands.
- Decision making and problem solving
- Motivate and direct the activities of the Support Team at a middle management level
- Demonstrable work experience with Mitel Unified communication systems administration and Trouble shooting
- Expert understanding of Mitel system components and programming
- Demostrable 2 year experience with with contact centre solutions
- Expert Understanding of VOIP networking
Desirable
- 1 or more years NHS experience
- Enthusiastic Customer focussed Drive for excellent service
Business Travel
Essential
Job Specific Experience
Essential
- Demonstrable experience deploying Network infrastructure; minimum 2 years
- Experience of Maintaining Network Hardware in a large corporate organisation
- Expert understanding of WiFi networking - (planning, implementation and management of)
- Extensive experience with WAN technologies and security devices
- Good understanding of VOIP Infrastructure requirements
Desirable
- Demonstrable work experience with Mitel Unified communication systems administration and Trouble shooting
Person Specification
Educational Requirements / Qua
Essential
- Educated to Degree Level or equivalent experience
- Demonstrable understanding of the ITIL guiding principles
- Specialist knowledge of and at least 2 years experience in: WAN & LAN management
- Demonstrable knowledge and experience in maintaining VoIP infrastructure
Desirable
- Certified to CCNA or equivalent experience
Skills / Experience / Knowledg
Essential
- 2 years relevant work experience in: PC/printer hardware/software installation and troubleshooting
- Windows Operating Systems (client & servers) Windows user account management Fundamentals of IP networking Server Virtualisation
- This requires advanced keyboard and screen skills, using multiple sessions and remote desktop connections, advanced knowledge of shortcut commands.
- Decision making and problem solving
- Motivate and direct the activities of the Support Team at a middle management level
- Demonstrable work experience with Mitel Unified communication systems administration and Trouble shooting
- Expert understanding of Mitel system components and programming
- Demostrable 2 year experience with with contact centre solutions
- Expert Understanding of VOIP networking
Desirable
- 1 or more years NHS experience
- Enthusiastic Customer focussed Drive for excellent service
Business Travel
Essential
Job Specific Experience
Essential
- Demonstrable experience deploying Network infrastructure; minimum 2 years
- Experience of Maintaining Network Hardware in a large corporate organisation
- Expert understanding of WiFi networking - (planning, implementation and management of)
- Extensive experience with WAN technologies and security devices
- Good understanding of VOIP Infrastructure requirements
Desirable
- Demonstrable work experience with Mitel Unified communication systems administration and Trouble shooting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
