Job summary
Reporting to the Service Design Manager, the post holder will lead a dynamic team developing designs based on evidence of user needs in support of better organisational and patient outcomes. To work within IM&T and be responsible for engaging in service design across the Trust's services and with partners asneeded.
As the Manager of the Service Design Team, you will be expected to inspire and motivate your staff utilising excellent leadership and communication skills.
Provide visibility of the work of the team to the organisation, working in an open and transparent way, creating a culture of sharing and reflective learning ensuring continuous improvement ensuring that the service design team members are continually developing their analytical skills.
Main duties of the job
Responsible for developing and delivering service design work through the entire design process: conducting user research, problem definition, business analysis, idea generation, prototyping, testing and co-designing the 'to be' customer journey. To proactively shift the organisation to working in a multidisciplinary way, establishing and leading multidisciplinary teams for design work, identifying the right resources at the right time to be part of the team, improving quality and timeliness of outcomes.
You have experience in agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. Ensuring all work throughout the Service Design Team is managed against organisational priority and aligned to the strategic objectives of the Trust.
You will be expected to implement a standardised approach to produce various service design documents supporting governance and engagement activities, ensuring it is user centred and uses different tools and techniques. Accountable for all service design communications and to effectively communicate the skill of service design to colleagues that have little knowledge or experience of it championing user research to focus on all users, acting as an ambassador for design, digital and the wider IM&T Department.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
Essential
- Degree or equivalent qualifications and/or equivalent practical experience.
- Service Design/ Business Analyst practitioner or equivalent practical experience
- Business Change knowledge and skills
- Experience of using ITIL and Agile in practice
Desirable
- Relevant qualifications or study e.g. Agile, ITIL etc.
JOB SPECIFIC EXPERIENCE
Essential
- Experience of managing service design
- Experience of leading service design activities in complex multidisciplinary environments.
- Experience of managing process mapping
- Experience of benefits identification
- Experience of successfully implementing user centred design
Desirable
- Working knowledge of IT industry
- Experience of working in the NHS or health sector in a service design capacity
- Experience of working in a community and/or mental health setting.
- Knowledge of NHS clinical systems
MANAGERIAL/SUPERVISORY EXPERIENCE
Essential
- Experience of managing clinical or business change
- Experience of managing a team of staff
- Confident and an ability to motivate and inspire confidence in others
- Experience of people management including appraisals, grievances, development and disciplinary
FINANCE/ RESOURCES
Essential
- Experience of contributing to and supporting management of service design budgets and resources
- Experience of commercial, procurement and tender processes
Desirable
- Understanding of Capital and Revenue investment in an NHS setting
INFORMATION TECHNOLOGY
Essential
- Highly skilled in the use of Microsoft Office applications
- IT, Audio and visual equipment literate.
PERSONAL QUALITIES/ ATTRIBUTES
Essential
- Experience of issuing and analysing complex data including; reports, audits and surveys
- Strong interpersonal skills with the ability to build relationships at all levels.
- Excellent verbal and written communication, presentation and facilitation skills.
- Ability to work autonomously and equally effective as part of or with key responsibilities in a multi-disciplinary team.
- Ability to think innovatively and develop new ways of working, continuously striving to improve services, systems and performance.
- Negotiates and influences effectively with internal and external contacts.
- Flexible to meet the needs of the service and adaptable.
- Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.
- Ability to analyse a range of facts and situations, coupled with the ability to assess and compare options where required.
- Enthusiastic and committed to service and personal development.
- Show resilience, stamina and reliability under pressure.
- Ability to manage change and the cultural change linked to the adoption and use of technology
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
Essential
- Degree or equivalent qualifications and/or equivalent practical experience.
- Service Design/ Business Analyst practitioner or equivalent practical experience
- Business Change knowledge and skills
- Experience of using ITIL and Agile in practice
Desirable
- Relevant qualifications or study e.g. Agile, ITIL etc.
JOB SPECIFIC EXPERIENCE
Essential
- Experience of managing service design
- Experience of leading service design activities in complex multidisciplinary environments.
- Experience of managing process mapping
- Experience of benefits identification
- Experience of successfully implementing user centred design
Desirable
- Working knowledge of IT industry
- Experience of working in the NHS or health sector in a service design capacity
- Experience of working in a community and/or mental health setting.
- Knowledge of NHS clinical systems
MANAGERIAL/SUPERVISORY EXPERIENCE
Essential
- Experience of managing clinical or business change
- Experience of managing a team of staff
- Confident and an ability to motivate and inspire confidence in others
- Experience of people management including appraisals, grievances, development and disciplinary
FINANCE/ RESOURCES
Essential
- Experience of contributing to and supporting management of service design budgets and resources
- Experience of commercial, procurement and tender processes
Desirable
- Understanding of Capital and Revenue investment in an NHS setting
INFORMATION TECHNOLOGY
Essential
- Highly skilled in the use of Microsoft Office applications
- IT, Audio and visual equipment literate.
PERSONAL QUALITIES/ ATTRIBUTES
Essential
- Experience of issuing and analysing complex data including; reports, audits and surveys
- Strong interpersonal skills with the ability to build relationships at all levels.
- Excellent verbal and written communication, presentation and facilitation skills.
- Ability to work autonomously and equally effective as part of or with key responsibilities in a multi-disciplinary team.
- Ability to think innovatively and develop new ways of working, continuously striving to improve services, systems and performance.
- Negotiates and influences effectively with internal and external contacts.
- Flexible to meet the needs of the service and adaptable.
- Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.
- Ability to analyse a range of facts and situations, coupled with the ability to assess and compare options where required.
- Enthusiastic and committed to service and personal development.
- Show resilience, stamina and reliability under pressure.
- Ability to manage change and the cultural change linked to the adoption and use of technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
