Frimley Health NHS Foundation Trust

Elective and Diagnostic Booking Officer - Pacing

The closing date is 18 August 2025

Job summary

12 Month FTC | 22.5 Hours per Week

We have an exciting opportunity within the Medicine Directorate for an Elective and Diagnostic Booking Officer, based at Frimley Park Hospital.

We're seeking an approachable, patient-focused team player who naturally embodies our Trust values and brings a positive, professional approach to the workplace.

This is a busy and varied role, requiring exceptional organisational skills, the ability to multi-task, and confidence working to tight deadlines. Strong communication skills, a willingness to learn, and a collaborative mindset are essential.

You will be working within our Pacing Team, where your role will be key to supporting the smooth running of patient bookings and ensuring a high standard of service is maintained at all times.

Main duties of the job

The post holder will be responsible for booking appointments across all Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

151-KMU283

Job locations

Frimley Park Hospital

Portsmouth Rd

Frimley

GU16 7UJ

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Some customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Some customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Rd

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Rd

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)