Frimley Health NHS Foundation Trust

Therapy Appointments Officer

The closing date is 09 July 2025

Job summary

Are you highly organised, friendly, and looking to join a welcoming team within the NHS? We have a fantastic opportunity for an enthusiastic individual to join our Therapy Appointments Booking Team at Frimley Health NHS Foundation Trust.

Based atFrimley Park Hospital, with the opportunity to also work at Fleet Community Hospital, you will play a vital role in supporting our Therapy and Dietetic outpatient services, ensuring that patients receive a smooth, efficient, and caring experience from referral to appointment.

This is an ideal opportunity if you're looking to develop your administrative career in the NHS - an apprenticeship may be available as part of this role.

Main duties of the job

- Manage referrals and appointment bookings for Therapy outpatients in line with Trust Access Policy.
- Ensure accurate and timely registration of all new patients on Trust systems.
- Maintain and update patient information as required.
- Coordinate clinicians' diary templates to ensure effective use of clinic time.
- Provide administrative support to both the Therapy and Dietetic outpatient services.
- Act as a first point of contact for patients, visitors, and staff - both in person at reception and via telephone.
- Liaise with other departments to promote seamless patient care.
- Uphold high standards of customer service and maintain strict patient confidentiality.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£23,133 to £24,082 a year per annum including HCAS

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

151-NM93

Job locations

Frimley Park Hospital

Portsmouth Road, Camberley Surrey

Frimley

GU16 7UJ

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

About You

We are looking for someone who:

Has excellent communication and interpersonal skills.
Is organised, efficient, and able to manage a busy workload.
Demonstrates attention to detail and accuracy in data entry and scheduling.
Works well both independently and as part of a supportive team.
Shows commitment to delivering outstanding service to patients and staff.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

About You

We are looking for someone who:

Has excellent communication and interpersonal skills.
Is organised, efficient, and able to manage a busy workload.
Demonstrates attention to detail and accuracy in data entry and scheduling.
Works well both independently and as part of a supportive team.
Shows commitment to delivering outstanding service to patients and staff.

Person Specification

Qualifications

Essential

NVQ Level 3 English / Maths or equivalent
Basic IT Knowledge

Desirable

Knowledge of EPIC

Competencies

Essential

Good organisational Skills
Attention to detail
Administrative skills

Desirable

Process knowledge of NHS bookings

Experience

Essential

Reception or relevant customer experience
Previous contact in a working environment with the general public

Desirable

Working in a Team
Working in a large diverse public sector organisation e.g. NHS

Person Specification

Qualifications

Essential

NVQ Level 3 English / Maths or equivalent
Basic IT Knowledge

Desirable

Knowledge of EPIC

Competencies

Essential

Good organisational Skills
Attention to detail
Administrative skills

Desirable

Process knowledge of NHS bookings

Experience

Essential

Reception or relevant customer experience
Previous contact in a working environment with the general public

Desirable

Working in a Team
Working in a large diverse public sector organisation e.g. NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road, Camberley Surrey

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road, Camberley Surrey

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)