Frimley Health NHS Foundation Trust

Estates Administrator

This job is now closed

Job summary

Exciting Opportunity: Join the Estates & Facilities Team at Wexham Park Hospital!

Are you looking for a dynamic and rewarding role in the heart of a busy hospital environment? We have an exciting opportunity for anEstates Administratorto become a key member of our Estates & Facilities team.

What We're Looking For:If you're someone who thrives in a fast-paced setting and has a keen eye for detail, this could be the role for you! We're seeking an enthusiastic, organised, and dedicated individual with a passion for accuracy and efficiency. You'll need to bring your excellent interpersonal and time management skills to the table, as this role involves liaising with staff at all levels as well as external suppliers and contractors.

The Role:This is a fantastic opportunity to gain valuable experience within theTravel Plan Officewhile also supporting ourContracts Team. You'll play an essential role in ensuring smooth operations, helping to maintain a well-run and efficient environment for both staff and patients.

What You'll Need:

Outstanding communication skills - both written and verbal
A passion for accuracy, organisational excellence and strong administration skills
The ability to juggle multiple priorities in a fast-paced environment

If you're ready to make a real difference in a supportive and professional team, we'd love to hear from you.

Please note that we are unable to provide visa sponsorship for this position. Applicants must have the right to work in the UK.

Main duties of the job

What the Role Involves:

Travel Plan Coordination:You'll manage and coordinate administrative support for the Travel Plan function, ensuring that all systems and processes run smoothly, efficiently, and accurately. We aim for continuous improvement, and your attention to detail will be key in helping us get there.
Support for Contracts:Assist the Contracts Administrator by seeking alternative quotes during contract renewals, helping to identify cost-saving opportunities and conducting a comparative analysis of service level agreements from contractors analysis of service level agreements from contractors.
Monitoring and Collaboration:Work closely with your team colleagues to carry out routine and ad-hoc performance monitoring related to car parking and contracts, ensuring everything runs as it should.
Prioritising Workloads:In this ever-changing environment, you'll need to maintain strong working relationships while effectively managing your workload to meet deadlines and deliver results on time.
If you're organised, adaptable, and thrive in a fast-paced environment, this is the perfect opportunity to further your career while making a tangible impact.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-LC288

Job locations

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Job description

Job responsibilities

Key Responsibilities:

Car Parking Database Management:Develop, maintain, and update our car parking database, running and monitoring reports to ensure smooth operations.
Effective Communication:Act as the first point of contact for the department, handling complex and sensitive enquiries from stakeholders. Youll need to communicate effectively and sensitively, referring to other team members when necessary.
Data Entry & Archiving:Accurately input data into the department database, ensuring proper data storage and archiving in line with procedures.
Complaint Handling:Address and resolve complaints, following standard operational policy. Youll de-escalate issues where possible and escalate to the right person when necessary.
Problem-Solving:Provide exceptional communication and problem-solving, whether face-to-face or over the phone, ensuring all stakeholders receive prompt and helpful responses.
Supporting Staff and Service Users:Be empathetic and understanding, especially when dealing with sensitive or difficult situations, offering a calm and reassuring presence.
Teamwork and Collaboration:Attend regular departmental meetings, contribute ideas, and work collaboratively with colleagues to build a positive team culture.
Data Collection & Analysis: Assist with gathering statistical data and use your skills to extract, analyse, and present complex data in an easy-to-understand way

Job description

Job responsibilities

Key Responsibilities:

Car Parking Database Management:Develop, maintain, and update our car parking database, running and monitoring reports to ensure smooth operations.
Effective Communication:Act as the first point of contact for the department, handling complex and sensitive enquiries from stakeholders. Youll need to communicate effectively and sensitively, referring to other team members when necessary.
Data Entry & Archiving:Accurately input data into the department database, ensuring proper data storage and archiving in line with procedures.
Complaint Handling:Address and resolve complaints, following standard operational policy. Youll de-escalate issues where possible and escalate to the right person when necessary.
Problem-Solving:Provide exceptional communication and problem-solving, whether face-to-face or over the phone, ensuring all stakeholders receive prompt and helpful responses.
Supporting Staff and Service Users:Be empathetic and understanding, especially when dealing with sensitive or difficult situations, offering a calm and reassuring presence.
Teamwork and Collaboration:Attend regular departmental meetings, contribute ideas, and work collaboratively with colleagues to build a positive team culture.
Data Collection & Analysis: Assist with gathering statistical data and use your skills to extract, analyse, and present complex data in an easy-to-understand way

Person Specification

Qualifications

Essential

GCSE standard of education or equivalent with English Language and Mathematics grade C or above.

Desirable

SVQ/NVQ level 3, Level 3 vocational awards
ECDL qualification or proven equivalent

Specific Competencies

Essential

Team Player
Professional communication skills both verbally and written
Able to manage conflict/difficult situations
Ability to work on own initiative

Desirable

Excellent Microsoft Office experience to include excel, word and outlook

Experience

Essential

Experience of setting up and using IT data collection and databases to produce reports
Previous experience in an administration role
Working in a busy customer service environment

Desirable

NHS Experience
Front of house/reception experience
Experience of dealing with suppliers and contractors

Person Specification

Qualifications

Essential

GCSE standard of education or equivalent with English Language and Mathematics grade C or above.

Desirable

SVQ/NVQ level 3, Level 3 vocational awards
ECDL qualification or proven equivalent

Specific Competencies

Essential

Team Player
Professional communication skills both verbally and written
Able to manage conflict/difficult situations
Ability to work on own initiative

Desirable

Excellent Microsoft Office experience to include excel, word and outlook

Experience

Essential

Experience of setting up and using IT data collection and databases to produce reports
Previous experience in an administration role
Working in a busy customer service environment

Desirable

NHS Experience
Front of house/reception experience
Experience of dealing with suppliers and contractors

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)