Desktop Support Engineer

Frimley Health NHS Foundation Trust

This job is now closed

Job summary

Join Our Digital Services Desktop Support Team at Frimley NHS Foundation Trust Frimley NHS Foundation Trust is looking for a dedicated and skilled IT professional to join our Digital Services Desktop Support team.

In this key role, you will provide friendly, professional, and efficient 2nd line technical support to colleagues across the Trust, ensuring a high standard of service and a seamless digital experience. Your expertise will help keep critical NHS systems running smoothly, directly impacting patient care and operational efficiency.

? Location: Wexham Park Hospital

If you are passionate about IT support and want to make a difference in healthcare, we'd love to hear from you!

Main duties of the job

The successful candidate's responsibilities will include:

Resolving technical faults for users allocated to the team by the IT Service Desk in an effective and timely manner
Delivering a high degree of customer service for all relevant support queries and developing excellent customer relationships ensuring ongoing communications with users during fault resolution.
Ensuring that all support calls and requests passed to the Team are dealt with appropriately and in accordance with defined policies and procedures, in accordance with service level agreements.
Part of an on call team to provide IT support out of hours
Providing development service to install, setup and configure new IT equipment for users such as PC's, printers, tablets, laptops and scanners for staff across the Trust sites.
Developing and maintaining documentation of Digital Services service.
Working to agreed standards and policies

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Frimley Health Trust benefits

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Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,469 to £38,307 a year Per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-LC258

Job locations

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Job description

Job responsibilities

Please refer to the Job Description and Person specification before applying for this post.

Both documents can be found at the bottom of this page.

Job description

Job responsibilities

Please refer to the Job Description and Person specification before applying for this post.

Both documents can be found at the bottom of this page.

Person Specification

Qualifications

Essential

Degree level qualification or relevant experience
Microsoft Certified Desktop Support Technician
Relevant experience equivalent to desirable Microsoft qualifications

Desirable

Other Microsoft professional qualifications e.g. MCP, MCSE
Network + certification
ITIL Foundation Exam

Experience

Essential

Experience of working in a IT/user support environment
Significant experience of PC hardware, operating systems and applications software including configuration, delivery and installation of PCs, monitors, terminals, printers and peripherals
Good estimation skills in being able to assess time required to undertake technical tasks and form plans based on this information.

Desirable

Experience of working in NHS / Healthcare services

Knowledge

Essential

Detailed knowledge of Windows 10/11 Desktop Operating Systems
Desktop Thin Client, particularly Igel UMS
MS Active Directory
Mobile Device management
Microsoft O365 administration and support
LAN/WAN technologies
Working with a modern ITSM toolset
Understanding of the Data Protection Act and Caldicott requirements, and general awareness of Security and Confidentiality issues
ITIL Methodologies

Desirable

Experience supporting Epic clinical systems

Person Specification

Qualifications

Essential

Degree level qualification or relevant experience
Microsoft Certified Desktop Support Technician
Relevant experience equivalent to desirable Microsoft qualifications

Desirable

Other Microsoft professional qualifications e.g. MCP, MCSE
Network + certification
ITIL Foundation Exam

Experience

Essential

Experience of working in a IT/user support environment
Significant experience of PC hardware, operating systems and applications software including configuration, delivery and installation of PCs, monitors, terminals, printers and peripherals
Good estimation skills in being able to assess time required to undertake technical tasks and form plans based on this information.

Desirable

Experience of working in NHS / Healthcare services

Knowledge

Essential

Detailed knowledge of Windows 10/11 Desktop Operating Systems
Desktop Thin Client, particularly Igel UMS
MS Active Directory
Mobile Device management
Microsoft O365 administration and support
LAN/WAN technologies
Working with a modern ITSM toolset
Understanding of the Data Protection Act and Caldicott requirements, and general awareness of Security and Confidentiality issues
ITIL Methodologies

Desirable

Experience supporting Epic clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.