Job summary
We have an exciting and challenging opportunity for a Service Manager to join our busy specialty comprising of Trauma & Orthopaedics at Frimley Park Hospital.
This position primarily will be to drive the efficiency for the running of the service including planning with particular focus on the admitted pathway and theatre utilisation. This will be a cross site role between the Frimley, Wexham and the Heatherwood sites.
We are looking for someone who has the drive, ambition and enthusiasm to support a busy directorate; you will be working with clinical and administrative staff to ensure the success of our service in delivery of its 18 week targets, financial, quality and performance objectives and will report to the Deputy Operations Manager.
You will have good leadership skills and excellent communication and collaborative team-working skills and knowledge of 18 weeks. You will enjoy a varied and diverse workload and be able to continually adapt and work flexibly to support the needs of the team.
If you enjoy an exciting and challenging role and enjoy improving services for patients, solving problems and using different types of information to make decisions, then please contact Kellie Dhuga k.dhuga@nhs.net to arrange an informal discussion.
Main duties of the job
General Management
Ensure that there are effective administration processes in place to ensure that patient access to services is optimised.
Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role.
Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust Consultant Leave Policy.
Take proactive steps as requested by Operations Management Team if there is any deviation from the delivery of the access targets.
Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Management Team and others to avoid future occurrences.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
The post holder will ensure that:
- The patient experience is optimised through an efficient and effective service that encompasses the National and Trust agenda.
- All staff work and will use best practice in infection control and prevention.
- Services are developed to meet the Trusts operational objectives
- Be responsible for delivering Directorate inpatient waiting list 18 week targets within Orthopaedics.
- Optimise theatre lists and utilisation
Job description
Job responsibilities
The post holder will ensure that:
- The patient experience is optimised through an efficient and effective service that encompasses the National and Trust agenda.
- All staff work and will use best practice in infection control and prevention.
- Services are developed to meet the Trusts operational objectives
- Be responsible for delivering Directorate inpatient waiting list 18 week targets within Orthopaedics.
- Optimise theatre lists and utilisation
Person Specification
Qualifications
Essential
- Minimum of First degree or equivalent
- Evidence of continuing personal development
Desirable
Skills
Essential
- Ability to learn and adapt quickly to the requirements of a new role
- Ability to simultaneously manage a range of complex tasks and prioritise workload
- Ability to interpret data (performance and financial) effectively to make and carry out an accurate analysis
- Ability to communicate effectively and succinctly in writing and verbal communications
- Proficient in the use of Word, Excel and PowerPoint
Desirable
- Strong and flexible report writing skills.
Experience
Essential
- Experience in staff management and leading a team.
- Experience in management of financial cost control including identification of potential savings opportunities.
- Experience with successful business planning and preparation of business cases.
- Experience of working in a senior administrative role.
- Knowledge of rotas and schedules
Desirable
- Experience of income management.
- Experience of working in an NHS or other healthcare environment.
- Knowledge of RTT pathways
Person Specification
Qualifications
Essential
- Minimum of First degree or equivalent
- Evidence of continuing personal development
Desirable
Skills
Essential
- Ability to learn and adapt quickly to the requirements of a new role
- Ability to simultaneously manage a range of complex tasks and prioritise workload
- Ability to interpret data (performance and financial) effectively to make and carry out an accurate analysis
- Ability to communicate effectively and succinctly in writing and verbal communications
- Proficient in the use of Word, Excel and PowerPoint
Desirable
- Strong and flexible report writing skills.
Experience
Essential
- Experience in staff management and leading a team.
- Experience in management of financial cost control including identification of potential savings opportunities.
- Experience with successful business planning and preparation of business cases.
- Experience of working in a senior administrative role.
- Knowledge of rotas and schedules
Desirable
- Experience of income management.
- Experience of working in an NHS or other healthcare environment.
- Knowledge of RTT pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
