Elective Waiting List Booking Officer

Frimley Health NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen in the Gynaecology waiting list team at Frimley Park Hospital . We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.

The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.

If you enjoy an environment which involves liaising with patients, clinical staff and fellow team members whilst using your own initiative then this is the role for you.

Main duties of the job

The post holder will be responsible for booking Gynacological operations across all Trust sites. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

151-SR204-A

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations
Customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations
Customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.