Job summary
We have a 12 month fixed term vacancy for an enthusiastic and well motivated appointments officer to join our busy and friendly department as a member of the radiology bookings team.
This post is to cover a member of staff on secondment in the department.
The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.
Main duties of the job
Your job role will be varied and interesting, you will be liaising with patients and working closely with Healthcare Professionals. You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff. Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role as is the ability to handle large volumes of workload under pressure.You will work 37.5 hours a weekYou will report to the Radiology Support Services Lead
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
Job description
Job responsibilities
- Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
- Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.
- Receive patients at Radiology Reception if required and book them in.
- Accurately record patient information on IPM and the Radiology Information System (EPIC).
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Participate in any weekend and out of hours duties.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
- Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis
- To assist the secretary team with day to day tasks on an Ad hoc basis
Please see Job Description and Person Specification for further information
Job description
Job responsibilities
- Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
- Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.
- Receive patients at Radiology Reception if required and book them in.
- Accurately record patient information on IPM and the Radiology Information System (EPIC).
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Participate in any weekend and out of hours duties.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
- Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis
- To assist the secretary team with day to day tasks on an Ad hoc basis
Please see Job Description and Person Specification for further information
Person Specification
Qualifications
Essential
Skills
Essential
- Computer skills
- Communicate effectively
- Attention to detail
- Work under pressure
Experience
Essential
- Used to a busy environment
- Clerical/office experience
- Computer experience
Desirable
- NHS experience
- Experience of appointment systems
- Used Office Outlook
Person Specification
Qualifications
Essential
Skills
Essential
- Computer skills
- Communicate effectively
- Attention to detail
- Work under pressure
Experience
Essential
- Used to a busy environment
- Clerical/office experience
- Computer experience
Desirable
- NHS experience
- Experience of appointment systems
- Used Office Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
