Pathology IT Applications Support and AMS Subject Matter Expert

Job summary

B6 Pathology IT Applications Support and AMS Subject Matter Expert Specialist

The role of Pathology Applications Support is to ensure that IT administration tasks associated with the day to day running of a range of Pathology IT applications are handled in an effective and efficient manner. Handling of queries with regards to Pathology Applications from both GPs and trust staff is vital in ensuring that Berkshire and Surrey Pathology Services maintain a close relationship with their users.

Part of the support service you will be required to answer queries via email, self service requests and by phone in a timely manner ensuring that all work requests are logged in accordance with current practice, that minimum data sets are adhered to and that appropriate triage and resolution on first contact is the primary objective.

You will be required to liaise with third party suppliers and contractors to ensure incidents are resolved within agreed SLAs for that system or service. Excellent organisational and communication skills are a vital part of this role as constant telephone, so an ability to concentrate on demanding tasks and deal with issues supportively is essential.

You will also be the subject matter expert (SME) for the application Abbott AliniQ Analyser management System (AMS), and work closely with the Blood Sciences, Immunology and Virology laboratories and Abbott to ensure that uptime and performance is maximised and change control is tightly monitored.

Main duties of the job

Answer and respond to emails, Self Service requests and Phone calls.

Manage the applications to ensure a robust service with maximised uptime for the end users and with agreed SLAs

Undertake support with application enquires/problems/requests and faults received in accordance with Service Level Agreements and Trust standards

Create and maintain user accounts for Pathology IT applications and systems and accuracy of data is a key component to maintain clinical systems

Provide application support for Pathology users both internal and external and maintain an effective working relationship with all users and encourage them to follow a specific agreed course of action, and escalate as appropriate

Work as part of a rota covering the out of hours of the Pathology IT.

Support the contingency strategies and plans as required and assist with Business continuity.

Support the project teams as required with testing for projects and BAU changes. Testing will need to be evidenced on spreadsheets for sign off as part of larger projects

Expected to plan and organise own workload

Liaise with laboratories and Abbott over AMS functionality, issues, and general management of the application and its environment.

Ensure AMS change management is tightly controlled and risk managed.

Continued in Job Description

About us

B6 Pathology IT Applications Specialist

Berkshire and Surrey Pathology Services (BSPS) is a joint venture between Ashford and St. Peter's Hospitals NHS Foundation Trust, Frimley Health NHS Foundation Trust, Royal Surrey County Hospital NHS Foundation Trust, Surrey and Sussex Healthcare NHS Trust and the Royal Berkshire NHS Foundation Trust delivering pathology services to both acute and primary care patients across the network area. Currently the team is split across 4 sites, Frimley Park, Wexham Park, East Surrey and the Royal Berkshire Hospital and you may be asked to work at any of the sites so that services can be maintained.

The Pathology IT department is a highly professional and dedicated team with a strong emphasis on ongoing training and career development. We need a highly motivated and enthusiastic individual to help us support our clinical colleagues with their IT requirements. We believe in investing in our staff and understand that staff satisfaction is inextricably linked to patient satisfaction. We also believe that it is important that we recruit staff who subscribe to our values as they are at the heart of everything we do. The values reflect the commitment we make to the people who use our services and to each other.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Camberley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Camberley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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