Frimley Health NHS Foundation Trust

Ward Clerk Team Leader

This job is now closed

Job summary

Acute Medical Unit is a 42 bedded assessment unit that cares for general medical and older persons. Ambulatory Emergency Care unit is same day emergency service whose aim is admissions avoidance and still provide urgent emergency care.

We are looking to employ ward clerk Team Leader to support the reception team on both AMU and AECU. You are required to work weekends (Saturdays and Sundays) on the desk and have management days on weekdays.

The applicant will be expected to be able to work well as part of a team and can multi-task, manage own time, and prioritise workload effectively.

The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative.

Any queries, please do not hesitate to contact Christina O'garra, Senior Sister or Marvin Putal, Senior Charge Nurse on:

03006131214

Main duties of the job

To provide administrative cover for both AMU and AECU, and to perform general receptionist duties.
To provide clerical assistance to the senior sister.
To process patient documentation and liaise with ward staff to resolve any problems.
Key tasks would be updating EPIC and assisting with data collection.
Ensure adequate stock levels of general ward supplies, EROS requests and stationery.
To ensure that the supplies are neatly arranged in cupboards.
To support the department with completing staff performance appraisal; allocate roster; approve annual leave and sickness management.
To undertake any other duties relevant to the post.
Highly vigilant of patient's privacy, dignity, and confidentiality.
Successful candidate will be friendly and has excellent customer service.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year Per annum inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-SR160

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley Surrey

GU16 7UJ

Job description

Job responsibilities

Managing reception desk as the ward receptionist: Welcoming patients and relatives to the ward and undertaking administration duties

Answering telephone calls and relating information accurately to staff and the public.

Admit, discharge and transfer patients on EPIC.

Responsible for data entry.

Act as the EPIC superuser for AMU and AECU

Maintain all the patient boards with the appropriate consultants names.

Management of Health Roster

Manage ward clerks appraisals and sickness.

As Ward clerk Team leader, you should be able to work weekends and management days on weekdays.

Booking hospital transport for patients to be discharged home/tertiary hospital.

Job description

Job responsibilities

Managing reception desk as the ward receptionist: Welcoming patients and relatives to the ward and undertaking administration duties

Answering telephone calls and relating information accurately to staff and the public.

Admit, discharge and transfer patients on EPIC.

Responsible for data entry.

Act as the EPIC superuser for AMU and AECU

Maintain all the patient boards with the appropriate consultants names.

Management of Health Roster

Manage ward clerks appraisals and sickness.

As Ward clerk Team leader, you should be able to work weekends and management days on weekdays.

Booking hospital transport for patients to be discharged home/tertiary hospital.

Person Specification

Qualifications

Essential

Good general education
Ability to plan & Innovative
Knowledge of infection control
Previous clinical experience
Computer skills

Desirable

Good GCSEs grades
Knowledge of Excel and Word

Specific Competencies

Essential

Ability to communicate clearly on the telephone.
Ability to follow clear instructions and feedback to senior staff
Promotes respect and dignity acknowledging the rights of others.

Desirable

Ability to use EPIC

Experience

Essential

Previous Clerical Experience

Desirable

Previous hospital Experience as a Ward clerk

Person Specification

Qualifications

Essential

Good general education
Ability to plan & Innovative
Knowledge of infection control
Previous clinical experience
Computer skills

Desirable

Good GCSEs grades
Knowledge of Excel and Word

Specific Competencies

Essential

Ability to communicate clearly on the telephone.
Ability to follow clear instructions and feedback to senior staff
Promotes respect and dignity acknowledging the rights of others.

Desirable

Ability to use EPIC

Experience

Essential

Previous Clerical Experience

Desirable

Previous hospital Experience as a Ward clerk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley Surrey

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley Surrey

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)