Frimley Health NHS Foundation Trust

Therapy Appointments Officer - Heatherwood

This job is now closed

Job summary

You will be working within a supportive clerical team managing referrals and bookings for Therapy outpatients.

The role is part time, 20 hours per week. How this is spread out through the week will be discussed at interview.

You will be based with the Heatherwood Therapy Appointments booking team in Ascot. In Greenwood offices on the Heatherwood hospital site.

Main duties of the job

As part of the Therapy Clinic Coordinator team, to provide a service for the booking patient Therapy appointments.
To be responsible for managing clinicians' diary templates
To make sure that all new patients are registered
To update patient information on systems, as and when required to ensure timely accurate data.
To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
To provide administrative support to the therapy outpatients service.
To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
To liaise with other departments to ensure seamless patient care.
To maintain an exemplary standard of customer care and patient confidentiality.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year Per annum, pro rata, including HCAS

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

151-RO27

Job locations

Heatherwood Hospital

Brooke Avenue

Ascot

SL5 7JW

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

NVQ Level 3 English / Maths or equivalent
Basic IT Knowledge

Desirable

Knowledge of EPIC

Competencies

Essential

Good organisational Skills
Attention to detail
Administrative skills

Desirable

NHS bookings process understanding

Experience

Essential

Reception or relevant customer experience
Previous contact in a working environment with the general public

Desirable

Working in a Team
Working in a large diverse public sector organisation e.g. NHS

Person Specification

Qualifications

Essential

NVQ Level 3 English / Maths or equivalent
Basic IT Knowledge

Desirable

Knowledge of EPIC

Competencies

Essential

Good organisational Skills
Attention to detail
Administrative skills

Desirable

NHS bookings process understanding

Experience

Essential

Reception or relevant customer experience
Previous contact in a working environment with the general public

Desirable

Working in a Team
Working in a large diverse public sector organisation e.g. NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brooke Avenue

Ascot

SL5 7JW

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brooke Avenue

Ascot

SL5 7JW

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)