Frimley Health NHS Foundation Trust

Appointments Officer - Specialist Surgery

This job is now closed

Job summary

The post holder will be responsible for booking outpatient appointments over the Trust sites.

They will have an active role in the implementation, as well as ongoing monitoring of both new andexisting appointments systems.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.To be multi-skilled in your working role and able to assist in all areas of the department as and when requiredTo ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy

Main duties of the job

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust

To support the implementation of all new IT and patient administration systems

Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways

To deal with patients in a polite and respectful manner complying with their requests where possible

To support the Trust in delivering NHS targets

About us

There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.

If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.

Date posted

01 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year Per annum Including HCA

Contract

Permanent

Working pattern

Full-time

Reference number

151-DV-120

Job locations

Greenwood Offices, Heatherwood Hospital

Brook Ave, Ascot

SL5 7GB

Job description

Job responsibilities

You will be required to make patient outpatient appointments for ENT, OMFS, Oral & Audiology. You will also be part of our call centre team.

Job description

Job responsibilities

You will be required to make patient outpatient appointments for ENT, OMFS, Oral & Audiology. You will also be part of our call centre team.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations
Minimum of 1 year customer care experience

Desirable

Call centre experience
NHS experience

Skills & Knowledge

Essential

Good communication skills both verbal and in writing
Excellent customer service skills and evidence of dealing with telephones and meeting targets
Ability to work under pressure

Desirable

Good knowledge of NHS targets
Knowledge of medical terminology

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations
Minimum of 1 year customer care experience

Desirable

Call centre experience
NHS experience

Skills & Knowledge

Essential

Good communication skills both verbal and in writing
Excellent customer service skills and evidence of dealing with telephones and meeting targets
Ability to work under pressure

Desirable

Good knowledge of NHS targets
Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices, Heatherwood Hospital

Brook Ave, Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices, Heatherwood Hospital

Brook Ave, Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)