Frimley Health NHS Foundation Trust

Telecoms Systems Specialist

Information:

This job is now closed

Job summary

To be third line Telecoms System Specialist, dealing with faults / repairs / new installations across all Frimley Health Sites.

Main duties of the job

  • To analyse, investigate and resolve complicated queries, problems and users requirements of the telephone systems infrastructure.
  • Maintain Continual Service Improvement for the telephone system infrastructure to maximise the benefits of modern telecommunications whilst assuring high availability.
  • To configure both the hardware and software of the communication systems infrastructure equipment and end user devices ensuring appropriate access control and management of the secure gateways to the NHS network, the Internet and to the private and public telephone networks.
  • To input and manipulate data to, and create reports from, various telephone system analysis tools and database systems including Tiger Telephone Call Logger, Netcall and Vodafone supplier online reporting tools.
  • To provide specialist advice, of the Trust wide Telecommunications security policies, ensuring safe and appropriate use of telephone resources.
  • Work with Estates and Capital Projects to interface critical building alarms (BMS), Fire Alarms and intruder alarms with the BlueSky Command software.
  • Undertake mobile network surveys in conjunction with mobile network provider.

System Management and Development: -

  • Provide system management for the Trust's various Communication systems, including:
  • MiVoice Business Operator Console
  • MiVoice Business
  • MiCollab Softphone
  • AirWave Radios
  • BlueSky Digital Emergency Bleeps
  • Stanley Analogue Bleeps
  • Motorola Network Radios
  • 3rd Line Support to Mobile Devices

About us

There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.

If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.

Details

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,162 to £44,629 a year per annum including HCA

Contract

Permanent

Working pattern

Full-time

Reference number

151-LC183

Job locations

Greenwood Offices

Brook Avenue

Ascot

SL5 7GB


Job description

Job responsibilities

PURPOSE OF JOB:

  • To carry out specialist fault finding on VoIP, Bleep Paging Systems, Airwave Radio Communications, Mobile Communications Network and Mobile Device Manager.
  • Assist Trust Staff at all levels across all Frimley Health Sites by providing support and advise on all of the complex communication systems.
  • The provision of support and advice to other IT staff, on the use and management of Telecoms hardware and software.
  • Carry out repairs of all internal telecom faults, survey areas and install new lines, liaise with 3rd party suppliers when fault lies with their equipment ensuring that they comply with the agreed SLAs.

Job description

Job responsibilities

PURPOSE OF JOB:

  • To carry out specialist fault finding on VoIP, Bleep Paging Systems, Airwave Radio Communications, Mobile Communications Network and Mobile Device Manager.
  • Assist Trust Staff at all levels across all Frimley Health Sites by providing support and advise on all of the complex communication systems.
  • The provision of support and advice to other IT staff, on the use and management of Telecoms hardware and software.
  • Carry out repairs of all internal telecom faults, survey areas and install new lines, liaise with 3rd party suppliers when fault lies with their equipment ensuring that they comply with the agreed SLAs.

Person Specification

Qualifications

Essential

  • Degree level qualification or equivalent experience.

Desirable

  • ISDX , Tiger Reporting, Netcall IVR systems would be an advantage to support this role

Experience

Essential

  • Minimum of 3 years Telecoms Management in the NHS, Public Sector or Large Private Sector Organisation.
  • Highly developed specialist knowledge underpinned by theory and experience of Analogue and IP Telephony infrastructure.
  • Good knowledge of Mitel MXE environment
  • Good knowledge of Mitel MXE environment
Person Specification

Qualifications

Essential

  • Degree level qualification or equivalent experience.

Desirable

  • ISDX , Tiger Reporting, Netcall IVR systems would be an advantage to support this role

Experience

Essential

  • Minimum of 3 years Telecoms Management in the NHS, Public Sector or Large Private Sector Organisation.
  • Highly developed specialist knowledge underpinned by theory and experience of Analogue and IP Telephony infrastructure.
  • Good knowledge of Mitel MXE environment
  • Good knowledge of Mitel MXE environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices

Brook Avenue

Ascot

SL5 7GB


Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices

Brook Avenue

Ascot

SL5 7GB


Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital Communications Manager

Deborah Spiers

deborah.spiers1@nhs.net

03006152777

Details

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,162 to £44,629 a year per annum including HCA

Contract

Permanent

Working pattern

Full-time

Reference number

151-LC183

Job locations

Greenwood Offices

Brook Avenue

Ascot

SL5 7GB


Supporting documents

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